Customer Service Agent jobs in South Africa
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Remote MarTech Sales Executive — Growth Hunter
DigitLab
Customer Success Manager
Job summary
A dynamic tech company in Cape Town seeks an experienced Customer Success Manager to oversee a large portfolio of approximately 100 accounts. In this role, you will champion customer success by ensuring effective onboarding, driving product adoption, and identifying growth opportunities. The ideal candidate has over 4 years of experience in B2B SaaS customer success and a proven track record in managing renewals and upsells. A relevant degree is essential.
Benefits
Qualifications
- 4+ years in B2B SaaS Customer Success with a focus on renewals.
- Proven ability to drive product adoption and expand accounts.
- Comfortable navigating complex SaaS platforms.
Responsibilities
- Manage ~100 accounts, ensuring successful onboarding and engagement.
- Identify client needs and drive value proactively.
- Conduct quarterly business reviews to assess customer health.
Skills
Education
Full-Time | Competitive Salary + Benefits
Make an Impact as a Customer Success Manager!
Were looking for a Customer Success Manager (CSM) to take ownership of a large portfolio (~100 accounts) and ensure customers achieve their goals. If youre passionate about driving product adoption, maximizing customer success, and identifying commercial opportunities, this role is for you!
- Manage a Large Portfolio Oversee ~100 accounts, ensuring clients are successfully onboarded and engaged throughout their journey.
- Champion Customer Success Be the main point of contact, proactively identifying client needs and driving value.
- Boost Product Adoption & Engagement Develop strategies that maximize utilization, helping customers see measurable outcomes.
- Drive Growth & Renewals Identify upsell opportunities, manage renewals, and expand accounts in a way that benefits both the customer and the business.
- Collaborate Across Teams Work closely with product, sales, and implementation teams to tailor solutions based on customer feedback.
- Lead Strategic Reviews Conduct quarterly business reviews (QBRs) to assess customer health, set objectives, and ensure long-term success.
- ️ 4+ Years in B2B SaaS Customer Success Managing a large book of business with a focus on renewals and upsells.
- ️ Strong Commercial & Utilization Focus Proven ability to drive product adoption, expand accounts, and secure renewals.
- ️ Degree-Educated A relevant degree or strong academic background is essential.
- ️ Tech-Savvy Problem Solver Comfortable guiding clients through a complex SaaS platform.
- ️ Start-Up Mindset Experience in an early-stage or high-growth environment, thriving amidst change.
- ️ Ambitious & Collaborative Juggles multiple priorities, contributes to team goals, and helps build a world-class CS function.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.