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Junior Key Accounts Management consultant
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45B528F9-17Ae-44A1-A5D8-Cb7Bf7Bb1Cf3
Junior Key Accounts Management consultant
Job summary
A growing technology-focused consulting firm located in Gauteng, South Africa, is seeking a proactive Junior Key Accounts Management Consultant to manage and enhance client relationships in the IT and software applications sector. This role involves service delivery oversight, contract management, and client satisfaction initiatives. Ideal candidates will have 1–3 years in a similar position, excellent communication skills, and a degree in Business Administration or similar. Opportunities for career growth and development are available.
Qualifications
- 1–3 years of experience in key account management or client relationship management.
- Exposure to the IT or software applications industry is highly desirable.
- Basic understanding of contractual terms and conditions.
Responsibilities
- Serve as the primary point of contact for assigned key accounts.
- Ensure compliance with service delivery and SLA requirements.
- Assist in drafting and managing client contracts.
- Conduct regular follow-ups to ensure client satisfaction.
- Work closely with internal teams to ensure seamless service delivery.
Skills
Education
Tools
We are seeking a proactive and detail-oriented Junior Key Accounts Management Consultant to support our key accounts in the IT and software applications industry. The role involves managing client relationships, ensuring service delivery in line with SLAs, and handling the administration of contracts and follow-ups. This is an excellent opportunity for individuals with a strong foundation in client services and a passion for delivering exceptional customer experiences
- Serve as the primary point of contact for assigned key accounts, maintaining strong and professional relationships.
- Communicate regularly with clients to understand their needs, provide updates, and address queries.
- Coordinate meetings, follow-ups, and check-ins to ensure client satisfaction and engagement.
- Ensure all services are delivered in alignment with the agreed Service Level Agreements (SLAs).
- Monitor project timelines and escalate delays or issues to the Senior Key Accounts Manager.
- Maintain detailed records of service delivery and client interactions.
- Assist in drafting, reviewing, and processing client contracts and agreements.
- Track contract renewals, amendments, and terminations, ensuring timely communication with clients.
- Ensure compliance with contractual obligations and organizational standards.
- Conduct regular follow-ups with clients to confirm satisfaction and identify potential areas for improvement.
- Address and resolve client concerns promptly, escalating complex issues to senior management as needed.
- Provide status updates on outstanding issues or actions to internal stakeholders.
- Maintain accurate and up-to-date client records, including contracts, SLA documentation, and correspondence.
- Prepare reports on account performance, service delivery, and client satisfaction metrics.
- Assist in creating presentations or documents for client reviews and internal strategy sessions.
- Work closely with internal teams, including sales, operations, and delivery, to ensure seamless service delivery.
- Provide input on improving processes and workflows to enhance client experience.
- Education: Bachelor’s degree in Business Administration, Management, or a related field (preferred but not mandatory).
- 1–3 years of experience in key account management, service delivery, or client relationship management.
- Exposure to the IT or software applications industry is highly desirable.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools.
- Familiarity with SLA frameworks and service delivery processes.
- Basic understanding of contractual terms and conditions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.