Senior Business Analyst - Retail - Durban or JHB and CPT - Contract

Pro Development Group; South Africa; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading global tech firm is seeking a Senior Business Analyst for their team in South Africa, focusing on POS systems, CRM platforms, and Omni-channel retail environments. This contract role emphasizes driving digital transformations and enhancing customer experiences across all channels.

Qualifications

• 10+ years of experience as a Business Analyst.
• At least 5 years in a senior or lead role.
• Experience with POS and CRM systems.

Responsibilities

• Lead end-to-end business analysis for POS and CRM projects.
• Collaborate to gather and validate business requirements.
• Facilitate workshops and stakeholder interviews.

Skills

Business Process Modelling

Data Analysis

Stakeholder Management

Analytical Skills

Education

Bachelors Degree in Business

CBAP Certification

Tools

Jira

Confluence

Excel

SQL

Job description

Senior Business Analyst - Retail - Durban or JHB and CPT - Contract

Overview

Reference
PDG2000483462

Salary
ZAR500 - ZAR560/hour

Location
-- South Africa

Job Type
Contract

Posted
05 June 2025

Closing date
05 Jul 2025 20:59

Our Client a global tech firm is seeking a Senior Business Analyst to join their team in Durban (or remote for candidates in JHB and CPT) on a contract basis. They offer stability, growth, attractive rates and a great working environment.

We are looking for a highly experienced Senior Business Analyst with deep expertise in POS systems, CRM platforms, and Omni-channel retail environments. This role is critical in driving digital transformation initiatives, enhancing customer journeys, and optimizing retail operations across all channels.

Responsibilities:

• Lead end-to-end business analysis for POS, CRM, and Omni-channel projects.
• Collaborate with cross-functional teams to gather, document, and validate business and technical requirements.
• Analyze current retail systems and processes to identify gaps and improvement opportunities.
• Drive the integration of POS and CRM systems with e-commerce, mobile, and in-store platforms.
• Translate business needs into functional specifications and user stories.
• Support solution design, vendor selection, and system implementation.
• Facilitate workshops, stakeholder interviews, and user journey mapping.
• Ensure alignment of technology solutions with business goals and customer experience strategies.
• Conduct UAT planning, execution, and training for end-users.
• Monitor post-implementation performance and recommend enhancements.

Experience:

• 10+ years of experience as a Business Analyst, with at least 5 years in a senior or lead role.
• Proven experience with POS systems (e.g., Oracle Retail, NCR, Lightspeed, etc.).
• Strong knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
• Understanding of Omni-channel retail strategies and customer engagement.
• Experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence).
• Strong analytical, documentation, and stakeholder management skills.
• Proficiency in business process modelling and data analysis (Excel, SQL, BI tools).

Qualifications:

• Bachelors degree in Business, Information Systems, or related field.
• CBAP, PMI-PBA, or similar Business Analysis certification.
• Experience with customer journey mapping and CX design.
• Familiarity with API integrations and middleware platforms.
• Retail industry background with exposure to e-commerce and loyalty programs