Ticket & Process Analyst – Education Tech

Imagine Worldwide; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global education non-profit is seeking a consultant to enhance service delivery through ticket management capability. The ideal candidate will define user roles, create a management framework, and develop operational processes to support educational technology deployment. Applicants should have substantial experience in business analysis, excellent documentation skills, and the ability to engage stakeholders effectively.

Qualifications

• Significant experience in business analysis is necessary.
• Strong skills in documentation and stakeholder engagement are required.

Responsibilities

• Define user roles for effective ticket management.
• Create a management framework for service delivery.
• Develop operational processes to support technology deployment.

Skills

Business analysis proficiency

Documentation skills

Stakeholder engagement

Job description

A global education non-profit is seeking a consultant to enhance service delivery through ticket management capability. The ideal candidate will define user roles, create a management framework, and develop operational processes to support educational technology deployment. Applicants should have substantial experience in business analysis, excellent documentation skills, and the ability to engage stakeholders effectively.