Operation Manager jobs in Singapore

• Ensure customer needs are met and maintain high levels of satisfaction.


• Oversee full branch operations, including leadership development, succession planning, and retention of top performers.


• Manage staff performance, development, and adherence to operational and audit compliance standards.


• Foster a customer-centric culture by encouraging service excellence across the team.


• Monitor and control warehouse operational costs efficiently.


• Prepare and review monthly operational, sales, productivity, and budget reports.


• Ensure accurate daily cash collections and timely follow-up on outstanding payments.


• Address and resolve customer complaints and claims promptly and effectively.


• Maintain workplace health, safety, hygiene, and security standards.


• Drive continuous improvement by refining operational processes and updating SOPs.


• Oversee project implementation and execution for new clients.


• Generate regular operational and performance reports (daily, weekly, monthly).


• Handle and resolve day-to-day operational issues efficiently.


• Ensure accurate monthly inventory reconciliation and proper stock control.


• Implement and uphold 5S methodologies in warehouse operations.


• Manage warehouse assets and allocate manpower effectively.


• Motivate and build teamwork among warehouse staff to achieve performance goals.


• Meet or exceed productivity targets and other key performance indicators.


• Oversee staff safety, supervise, and evaluate performance regularly.


• Act as the primary liaison for customers, suppliers, and internal departments.


• Respond to customer inquiries through email and phone in a timely manner.


• Ensure all warehouse operations comply with company SOPs.


• Manage contractor and supplier quotations, including price negotiations, in accordance with ISO standards.

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