Operation Manager jobs in Singapore

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

The role will be as a Project Manager working on the Transformation team within NFRR, Tax and Credit Reporting Operations. The key purpose of the role is to collaborate with business & support partners to deploy change in support of the bank's Non-Financial Regulatory Reporting (NFRR) capability which includes Transaction Reporting. Responsibilities comprise prioritizing, planning, and implementing multiple and varied change initiatives which are either regulatory mandated or discretionary in nature.

The extent of the Transformation team's involvement in projects depends on the ownership, nature, scale, and complexity of each. For some projects, the team manages the initiative from inception through to implementation of the solution. For others, the team is accountable for just part of the project life cycle, such as production of a business case and requirements or coordination of user acceptance testing. In delivering a project, the team works closely with the Transaction Reporting Controls Group, Global Markets Operations functions, as well as other stakeholders including the Front Office/COOs, Technology, Finance, Compliance, Legal, and Tax.

Responsibilities:

• Managing small to large scale projects
• Identifying and managing project risks and issues
• Developing project schedules and milestones
• Maintaining project reporting on progress against plan and budget utilization
• Producing any other project or governance related documentation
• Meeting all global Change policies and requirements (ECM) consistently
• Running working groups and Steering Committees as required
• Managing acceptance testing in line with testing strategy where applicable
• Conducting post-implementation reviews in order to draw out lessons learnt and ensure benefit realization.

Skills:

• Process Design
• Program Management
• Project Management
• Reporting
• Strategy Planning and Development
• Issue Management
• Oral Communications
• Presentation Skills
• Prioritization
• Problem Solving
• Performance Management
• Process Performance Management
• Process Simplification
• Risk Management
• Workforce Planning

Required Skills:

• Significant experience working in project/change management
• Previous global markets/regulatory projects background
• Working knowledge of one or more of the APAC or global transaction reporting jurisdictions (e.g. MAS, JFSA, HKTR, MIFID2 etc.)
• Strong business partnering skills with individuals across the organization
• Desire to work in a dynamic and fast-paced environment
• Previous team management experience with small to mid-size teams
• Communicates clearly and concisely, verbally and in writing
• Ability to prioritize work and meet deadlines
• Ability to work independently
• Management of strict deadlines
• Experience Agile methodologies

Desired Skills:

• Manages own time well, agreeing priorities. Multi-tasks effectively, works well under pressure and meets tight and changing deadlines
• Ability to engage positively with other individuals and teams quickly to deliver project objectives
• Demonstrates a genuine interest in understanding how things work and a desire to make improvements