Operations Manager

NCS PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading technology services firm in Singapore is looking for an Operations Manager to enhance their OneCare Support services. In this role, you will manage operational matters, interface with senior management, and lead a team on system-related issues. The ideal candidate holds a Bachelor's degree and has experience in Windows-based systems and IT Service Management. This position emphasizes teamwork and continuous improvement.

Qualifications

• Experience with Windows-based systems and infrastructure projects.
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills.

Responsibilities

• Interface with Senior Managers on all operations matters.
• Oversee a team of Ops Leads on system-related escalations.
• Lead collaborations on operational improvements and analysis.

Skills

Windows-based systems experience

ITIL IT Service Management proficiency

Strong communication skills

Problem-solving abilities

Team player attitude

Education

Bachelor's degree or higher in a relevant field

Tools

Monitoring tools

Network Management Information Systems (NMIS)

Job description

NCS is a leading technology services firm operating across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary results, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for an Operations Manager (OneCare) to join our diverse team at NCS!

Overview

As an Operations Manager (OneCare), you will represent the OneCare Support shared services, covering system and cyber operations for all OneCare Maintenance support business.

What will you do?

• Interface with Senior Managers on all operations matters.
• Assist the Ops Director in overseeing a team of Ops Leads on system-related escalations and matters pertaining to Corrective and Preventive Maintenance. Manage roster rotation and interface with SMs on escalations.
• Support the Ops Director in ensuring engineers possess the necessary skills, certifications, and training.
• Lead collaborations with various divisions on operational improvements and analysis to enhance support.
• Contribute to continuous operational improvements for OneCare Support.
• Coordinate with Sales Specialists on deals, and liaise with downstream vendors like Cisco, Checkpoint, etc.
• Participate in tender financial assessments and ensure technical compliance with presales requirements.

The ideal candidate should possess:

• Bachelor's degree or higher in a relevant field.
• Experience with Windows-based systems and infrastructure projects.
• Proficiency in ITIL IT Service Management and Network Management Information Systems (NMIS).
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Team player with a positive attitude.

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity and seek individuals embodying these values in their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.