Operations manager

HOME BEST DESSERT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A dessert outlet in Singapore is seeking a management professional to oversee its financial performance and ensure high standards of service. The role includes supervising staff, maintaining budget guidelines, and executing training programs. Candidates should have experience in outlet management and strong leadership skills to foster a motivated team in a competitive environment.

Qualifications

• Experience in outlet management and financial performance oversight.
• Strong leadership skills to supervise and motivate the team.
• Excellent communication skills to enforce good relations within the team.

Responsibilities

• Responsible for financial performance in accordance with budget guidelines.
• Ensure high service standards are delivered by the department.
• Maintain appearance and operations within licensing and safety regulations.

Job description

• Responsible for the financial performance of the outlet in accordance with budget guidelines.
• Responsible for producing monthly reports for Head Office as requested.
• Ensure all internal procedures are followed and respected.
• Ensure the appearance and maintenance of the outlet is always at the highest level.
• Ensure that a high standard of service is delivered by the department at all times.
• Supervise and ensure all inventories are accurately completed at the end of the month, performing spot-checks as required.
• Recognize hard work and talent and promote from within the department as required.
• Support and cooperate with other departments to ensure maximum guest satisfaction
• Follow all instructions as directed by management.
• Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines.
• Plan, organize and allocate the team for the setup and execution of functions and events.
• Ensure regular department meetings are planned and executed to enforce good communication within the team.
• Be accessible and allocate appropriate time with employees.
• Manage situations (guests, employees, maintenance) with the highest level of professionalism.
• Ensure disciplinary action is executed responsibly, appropriately and as required in accordance with company standards. Address all matters diplomatically and fairly, understanding that there are always two sides to every story.
• Always be aware of competitors, including their pricing and promotions and adjust the outlet’s offers and operations accordingly.
• Apply offers, promotions and pricing adjustments as required to develop the outlet’s revenue.
• Be fully aware of the licensing regulations and abide by these rules. Be fully aware of fire and safety regulations.
• Ensure the department is functioning to maximum capability and developing further by organizing regular training