Operation Manager jobs in United States

Job Req Number: 102426
Time Type: Full Time

Would you like to influence a strategically important area for DSV, playing a pivotal role in driving compliance excellence across the Enterprise Verticals globally across our regions?

Work both strategically and hands-on as you lead a highly collaborative team and guide as well as support on country and branch-level compliance to implement and continuously improve vertical frameworks.

“Our Vertical Compliance Operational team is newly established, created to support our 6 strategic verticals. You’ll be joining at an exciting time—before everything is fully established—giving you the opportunity to help shape how we work and move forward,” says Danielle Holmes, Director, Group Vertical Compliance

Welcome to our global team
In our department, Vertical Compliance, you will manage our global Vertical Compliance Operational team. We are 5 colleagues based in Singapore, Panama, Dubai and the Netherlands, and together we are responsible for training and aligning our colleagues in different countries on our compliance framework. Even though we all work remotely, we stay collaborative and supportive of each other, which is reflected in our employee survey where we score high on teamwork.

“So far, the only vertical we’ve worked on is healthcare, which has gone really well. So now, we’re taking the success of that vertical to the remaining 5 and making this way of working the standard across all verticals,” explains Danielle.

Ensure an effective Vertical Quality Management System (QMS)
In this role, you will ensure that requirements for the Vertical QMS are effective, practical, supporting the business, aligning with cross-functional processes, and securing compliance with internal requirements.

Moreover, you will ensure that operational feedback from regional and local operations is effectively captured and communicated to the Vertical QMS subject matter experts to support continuous improvement and ensure the framework remains practical and business aligned.

Specifically, you will:

• Lead and actively contribute to your team (e.g. in daily compliance activities, key audits, or improvement initiatives), ensuring priorities, performance, collaboration and alignment
• Design and deliver tailored training programs to meet country/branch-specific needs, implementation and promote awareness and ownership of Vertical QMS requirements
• Conduct and oversee regional audit programs to ensure consistent quality and methodology, identifying gaps, risks and opportunities for improvement
• Provide regular updates to Danielle on KPI’s, data-driven insights, trends and best practice
• Collaborate with commercial teams to ensure compliance supports business objectives
• Ensure regional compliance activities align with the vertical QMSs, Core QMS, and global standards

Solid compliance and audit experience – and the ability to lead a remote team
With your cultural awareness and experience working in diverse, international environments, you are able to lead a remote team across countries and time‑zones. And you can do so balancing management responsibilities with hands‑on operational tasks. Also, you are a good change manager who can motivate colleagues and stakeholders and are confident in moving ideas and initiatives forward.

Finally, we imagine that you:

• Have proven experience in compliance, quality management, or regulatory affairs, understanding supply chain compliance and logistics regulations
• Have demonstrated experience in training, auditing, and cross‑functional collaboration and hold a Lead Auditor certification (e.g., ISO 9001, ISO 13485, ISO 27001, etc.)
• Have experience with Vertical specific requirements (e.g., GDP, GMP, AS9100, TAPA, TISAX, etc.)
• Are proficient in data analysis tools (e.g., Excel, Power BI) for compliance reporting
• Hold cross‑sector experience or the ability to adapt compliance frameworks across multiple industries

Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Danielle Holmes, Director, Group Vertical Compliance, on +44 783 474 0184.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

DSV – Global transport and logistics
Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.