Senior Operations Manager

TaskUs; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading outsourcing service provider in Singapore is seeking a Senior Operations Manager. This pivotal role involves overseeing multiple campaigns and ensuring excellent client service. Candidates should have significant BPO experience, strong leadership abilities, and a proven track record in operations management. The company values diversity and offers a supportive environment for all employees.

Benefits

Competitive industry salaries

Comprehensive benefits packages

Qualifications

• At least 3 years of related working experience in BPO Operations.
• Experience managing at least 600 FTEs is preferred.
• Strong analytical and managerial skills.

Responsibilities

• Oversee multiple campaigns and maintain open communication.
• Develop individual and team goals, ensuring compliance.
• Assist the Operations Director in crafting procedures.

Skills

Leadership Skills

Analytical Skills

Communication Skills

Problem Solving Skills

Team Management

Tools

MS Office

Google Applications

Job description

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, TaskUs has a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It all started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO). TaskUs believes that achieving growth for their partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.What We Offer:At TaskUs, employees" well-being is a top priority, with competitive industry salaries and comprehensive benefits packages. The commitment to a People First culture is reflected in various departments established, including Total Rewards, Wellness, HR, and Diversity. TaskUs values an inclusive environment, positive community impact, and actively encourages internal mobility and professional growth at all career stages within the company. Join TaskUs today and experience firsthand the dedication to supporting People First.Senior Operations Manager Role:As a Senior Operations Manager at TaskUs, you will be a key leader in your department, requiring top-notch qualifications to excel in this role. TaskUs, known for being a ridiculously good company, seeks the best of the best employees. The Senior Operations Manager oversees and directs activities of multiple campaigns, working closely with Operations Managers, Team Leaders, and Staff. The role involves multitasking with ease and proficiency, maintaining open communication with all company departments, managing operations staffing, ensuring excellent client service, problem resolution, and more. The Senior Operations Manager also develops individual and team goals, implements objectives, ensures compliance with policies and procedures, and assists the Operations Director in crafting operations procedures.Requirements:To qualify for the Senior Operations Manager position at TaskUs, candidates should have at least 3 years of related working experience, preferably as a Senior Manager/Director specializing in BPO Operations and Management or equivalent. The ideal candidate will have experience managing at least 600 FTEs, strong computer skills, proficiency in MS Office and Google applications, a track record of meeting targets, excellent communication skills, ability to multitask in a fast-paced environment, strong analytical and managerial skills, and a professional, courteous, and resilient attitude. TaskUs values diversity and inclusivity, welcoming applicants from all backgrounds and demographics.TaskUs Overview:TaskUs is a rapidly growing tech-enabled business services company that provides innovative customer support, AI operations, and content security services to disruptive companies worldwide. Recognized as one of Glassdoor's "100 Best Places to Work" and listed on USA Today's "Best Company Cultures," TaskUs is committed to its Frontline-First approach, putting its people at the forefront of its operations. With over 15,000 employees and offices across multiple countries, TaskUs is dedicated to creating an inclusive workplace for all employees.TaskUs is an equal opportunity employer, celebrating diversity and supporting an inclusive environment for employees, clients, services, and the community. TaskUs values diversity, equity, and inclusion in the workplace, and is committed to providing equal access to opportunities for all applicants.To explore career opportunities at TaskUs and apply, visit the provided URL: https://www.taskus.com/careers/.Req Id: R_2508_10597Posted At: Wed Aug 06 2025 00:00:00 GMT+0000 (Coordinated Universal Time),

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