Merchandise jobs in Malaysia

Responsibilities

1. Store Operations Management

• Responsible for shift planning.

• Able to independently lead store operations, ensuring standard operating procedures are followed, consistent product quality is delivered, and any unexpected operational issues are handled effectively.

• Enforce product presentation and bar production standards to ensure consistent output across all shifts.

• Strengthen and monitor the execution of service procedures, ensuring high-quality customer experiences.

• Develop a clear understanding of managerial responsibilities and support the store leadership team in daily operations.

• Perform other duties as assigned by store leadership or management.

2. Inventory & Resource Management

• Conduct regular stock checks and maintain accurate inventory records.

• Organize storage areas, enforcing clear storage and labeling practices.

• Monitor asset usage and help prevent misuse or waste of store resources.

• Track product losses and discrepancies during shifts and report findings for cost control.

• Forecast material usage and place supply orders, accounting for delivery cycles and shelf life.

3. Merchandise & Sales

• Summarize monthly merchandise sales performance and provide feedback to improve product quality and visibility and team selling focus.

• Support merchandise inventory planning, including stock level monitoring, restocking needs, and promotion readiness.

4. Events & Internal Initiatives

• Responsible for coordinating and supporting store-level events and internal initiatives.

5. Team Support & Training

• Actively participate in training and mentorship of Associates, supporting skill development and upholding brand standards.

Requirements

• More than 2 years of work experience in F&B or retail industries, including at least 1 year in a team lead or shift lead role.

• Skills: Coffee making; Certain knowledge in Bakery and Brunch.

• Fluent English proficiency.

• Strong interpersonal, communication, planning, and execution skills.

• A proactive drive to learn.

• Genuine passion for coffee, food, or baking.

• A strong work ethic.