Customer Solutions Executive, Air Freight

RHENUS LOGISTICS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A logistics company in Singapore is looking for a professional to manage freight forwarding operations. The ideal candidate will ensure compliance with SOPs, communicate effectively with stakeholders, and handle all necessary documentation for shipments. Strong knowledge of logistics and excellent interpersonal skills are essential. The role also demands the ability to analyze data and work independently under pressure. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Extensive knowledge of freight forwarding, trucking, and customs clearance services.
• Familiarity with Transport Management Systems.
• Strong interpersonal and communication skills in a diverse, multicultural environment.

Responsibilities

• Perform duties according to SOP and FMS/ROCS, ensuring compliance with KPIs.
• Proficient communication with control parties, agents, and customers.
• Manage shipment processing from instructions to documentation and transport records.

Skills

Knowledge of freight forwarding

Data analysis skills

Interpersonal and communication skills

Ability to work independently

Familiarity with Transport Management Systems

Job description

Responsibilities·
- Perform duties according to SOP and FMS/ROCS, Manuals and ensure each step is performed according to KPI’s set.

- Proficient communication with relevant parties:

• Control Party:Ensure receipt of shipment handling instruction, meeting the minimum information required.
• Rhenus Network/Agents:Ensure clear communication of shipment handling instruction, receipt of shipment details from relevant suppliers, and confirmation to proceed with shipment processing.
• Customers:Ensure receipt of confirmation on the shipment details obtained from relevant suppliers, prior to shipment processing. Ensure notification of shipment milestones.
• Check the Airfreight Import Job created in FMS/ROCS and ensure 100% compliance to the mandatory shipment requirements.
• Check Mandatory Status Codes set in FMS/ROCS and ensure that the date and time are as per the actual event.
• Pro-actively monitor any event discrepancies from point of Arrival up to point of Delivery and enter relevant discrepancy codes in FMS/ROCS.
• Create Accounts Receivable and Accounts Payable invoices in FMS/ROCS.
• Create Accruals of cost and sale on job level in FMS/ROCS.
• Ensure completion of job file with all the required documents and closure of job in FMS/ROCS.Manage and solve issues escalated by relevant Operations Staff.
• Receive loading instructions via email, phone or through the sales team, Open the shipment file in the CRT. Check the costs agreed by the commercial team and Incoterm.
• Prepare and document shipments based on customer requirements (Temperature ranges, packaging, data loggers, etc) and based on our GDPs procedures.
• Coordinate the collection and loading of merchandise according only with the approved suppliers.
• Check the flights of the different airlines and make the booking according to the type of merchandise, size, rates, schedules, etc. POD (SECT).
• Send instructions for customs clearance.
• Review and prepare special documentation depending on the type of merchandise to be exported/ imported (IMO, ADR, certificate of all other documentation related to the shipment: commercial invoice, packing list according to the Quality System & AEO regulations for Pharma products and merchandise.
• Monitor & update arrange/departure/arrival/delivery POD (SECT). Obtain and control transportrecords (temperature graphs, POD's, checklist of shipments control).
• Send the AWB, the confirmation of loading and departure of the plane to the client and/or agent at destination along with all the necessary documentation to receive the merchandise.
• Enter cost forecasts in the system and send instructions to the Invoice department.
• Be aware of Quality System & AEO regulations.
• Solve delays and various incidents with flights. Communicate deviations in the procedure/temperature. Register incidents in the CRT and communicate them to the Head of Department.
• Apply the procedures and controls assigned in terms of Compliance. Enforce adherence to legal guidelines of LSHand in-house policies to maintain the company’s legality and business ethics.

Knowledge, Skills and Attributes

• Extensive knowledge of freight forwarding, trucking, and customs clearance services
• Familiarity with Transport Management Systems
• Strong data analysis skills
• Professional working attitude
• Highly motivated to learn new processes, receive feedback, and work independently
• Able to work with minimal supervision
• Approachable and collaborative
• Thorough understanding of LSH freight market drivers
• Ability to balance operational priorities with commercial imperatives
• Compliant with WHO & GDP Pharma Guidelines
• Strong interpersonal and communication skills in a diverse, multicultural environment
• Able to work under pressure
• Ability to understand customer requirements and provide effective service solutions