Management Trainee

Orca Global Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading educational organisation in Singapore is seeking a dedicated Management Trainee to undergo structured on-the-job training. This role prepares individuals for future leadership opportunities by equipping them with hands-on experience in centre operations, customer service, and administration. Responsibilities include daily operational support, customer engagement, report preparation, and ensuring student welfare. The position offers a schedule from Wednesday to Sunday, focusing on both weekday and weekend hours.

Responsibilities

• Support the daily running of the centre and ensure professional front-of-house service.
• Attend to customer enquiries via walk-in, phone, and email.
• Work closely with the District Manager to support student retention efforts.
• Prepare and submit accurate reports to HQ on enrolment, assessments, and withdrawals.
• Update the student management system promptly for all admissions, withdrawals, and class movements.
• Assist customers with fee payments and related enquiries.
• Maintain the centre’s petty cash float and ensure supporting documents comply with SOPs.
• Ensure the safety and well-being of all students within the centre.
• Maintain overall cleanliness and readiness of the centre.
• Identify and track day-to-day operational issues.
• Support centre events, assessments, and other administrative/operational tasks as assigned.

Job description

The Management Trainee will undergo structured on-the-job training to gain hands-on experience in centre operations, customer service, sales support and administrative management. The role prepares the trainee for future leadership opportunities within the organisation by equipping them with operational knowledge, problem-solving skills and a solid understanding of centre processes.

Key Responsibilities

1. Daily Centre Operations

• Support the daily running of the centre and ensure professional front-of-house service.
• Maintain a welcoming and efficient environment for parents, students and visitors.

2. Customer Service

• Attend to customer enquiries via walk-in, phone and email.
• Understand customer needs and provide timely assistance.
• Ensure all customer issues are resolved and closed within agreed timelines.

3. Sales & Retention Support

• Work closely with the District Manager to support student retention efforts.
• Assist in achieving enrolment targets through effective communication and follow-up.

4. Reporting

• Prepare and submit accurate reports to HQ on enrolment, assessments and withdrawals.
• Ensure timely submission of required centre documents.

5. Systems & Records Management

• Update the student management system promptly for all admissions, withdrawals and class movements.
• Maintain accurate, audit-ready records in accordance with company policies.

6. Payments & Accounts Receivable

• Assist customers with fee payments and related enquiries.
• Monitor outstanding payments and conduct follow-ups where necessary.
• Perform basic reconciliation of transactions as required.

7. Petty Cash Management

• Maintain the centre’s petty cash float and ensure supporting documents comply with SOPs.

8. Student Welfare & Safety

• Ensure the safety and well-being of all students within the centre.
• Follow incident escalation procedures in the event of accidents or behavioural issues.

9. Facilities & Inventory Management

• Maintain overall cleanliness and readiness of the centre.
• Ensure stationery, teaching resources and merchandise are adequately stocked.

10. Issue Management

• Identify and track day-to-day operational issues.
• Escalate urgent or complex matters promptly to management.

11. Ad-hoc Duties

• Support centre events, assessments and other administrative/operational tasks as assigned.

Working Schedule: Wednesday to Sunday

Working Hours: 1pm to 9pm ( Weekday) | 9am to 6.30pm ( Weekend)