Retail Associate

Thomson Medical Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A healthcare company in Singapore is looking for a Retail Associate to provide exceptional customer service and assist in day-to-day operations at the ThomsonBaby retail shop. The role involves engaging with customers, handling purchases, maintaining merchandise displays, and supporting operational tasks like inventory and sales record management. Ideal candidates should have at least 1 year of retail experience, strong communication skills, and a customer-oriented approach.

Qualifications

• Minimum 1 year of experience in retail and service sales.
• Solid communication and interpersonal skills.
• Experience handling online sales and online customer service.

Responsibilities

• Provide excellent customer service and assist customers with product recommendations.
• Maintain a clean and organized retail shop.
• Process payments and handle cashiering duties.
• Assist with administrative tasks including PR/PO/GR processing.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Education

GCE ‘O’ Level / Diploma in business, marketing and/or retail

Job description

JOB SUMMARY

The Retail Associate (permanent/part-time) is responsible for providing excellent customer service and supporting the day-to-day operations of the ThomsonBaby retail shop. The role includes assisting customers with product recommendations and purchase of products and services, answering enquiries, handling cashiering duties, restocking and maintaining merchandise displays, and supporting operational and administrative processes, including PR/PO/GR tasks and marketplace order management.

PRIMARY DUTIES & RESPONSIBILITIES

Product Retail Shop

• Greet customers and make them feel welcomed.
• Maintain a clean, organized, and comfortable shop front.
• Be attentive to customers, providing answers to any questions.
• Make recommendations to customers based on customers’ needs.
• Assist shoppers with merchandise (proper sizing, color choices, collecting items from back inventory if needed, etc.
• Restock items that are running low and maintain proper merchandise display.
• Assist with inventory counts, placement of new products, including new in-store or window displays.
• Keep a watchful eye for theft or mishandling of merchandise, act according to company policy.
• Ensure customers are well-informed of any ongoing promotions, campaigns, and store return policy.
• Process payments by using the cash register, credit card machines, and/or POS (point of sale).
• Perform daily opening duties to prepare the shop for operations, and support end-of-day closing procedures when required.
• Follow all company’s policies and procedures.
• Attend to enquiries from walk-in customers.

Administrative & Marketplace Support

• Assist with administrative tasks including PR/PO/GR processing.
• Key in Shopee/Lazada/Marketplace sales into POS or internal systems.
• Work closely with the retail supervisor to maintain accurate stock and sales records.
• Support other operational and administrative tasks as required.

Thomson Confinement Food Sales and Support

• Attend to enquiries from walk-in customers.
• Actively promoting and selling Confinement Food (walk in customer, Hospital Tour Visitor).
• Support the team in Sales, activation, feedback where required.

SECONDARY DUTIES & RESPONSIBILITIES

• To assist in departmental administration matters.
• To support any other initiatives or tasks, where required

REQUIREMENTS

1. Minimum 1 year of experience in retail and service sales
2. Sales and customers oriented.
3. Solid communication and interpersonal skills
4. Handling online sales and online customer service
5. Minimum GCE “O” Level / Diploma in business, marketing and/or retail