Sales Associate

Kenzo; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned luxury fashion retailer is seeking a Sales Associate in Singapore to provide exceptional customer service and support the retail team. Responsibilities include achieving sales targets, building client relationships, and maintaining merchandise inventory. Ideal candidates will have retail sales experience, a flair for fashion, and strong communication skills. Join a vibrant team where customer satisfaction and teamwork are paramount.

Qualifications

• Minimum 1 year of retail sales experience will be an added advantage.
• Ready-to-Wear (RTW) and/or luxury fashion experience is a plus.
• Good understanding of luxury market and practices.

Responsibilities

• Meet/exceed sales targets and achieve KPIs.
• Provide exceptional customer care and maintain client relationships.
• Assist in merchandise inventory and visual display of merchandise.
• Be vigilant about store security and loss prevention.

Skills

Retail sales experience

Luxury market understanding

Good communication skills

Customer service skills

Team player

Motivated and driven

Fashion sense

Job description

The Sales Associate’s role is to create a good customer shopping experience by providing exceptional customer service. In addition, he/she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.

Key Responsibilities

Meet/Exceed individual and store sales targets

• Achieve all KPIs and CRM requirements

• Focus on cross, up-selling and have strong “matchmaking” skills for all product categories

Provide exceptional customer care

• Drive local clients network growth

• Recruit and convert prospect clients

• Build lasting relationships with clients by bonding with them, understanding their desires and providing advice

• Maintain client books to retain actual clients and detect new potential clients

• Keep in contact with clients to arrange appointments/share collection information/product arrivals to grow loyalty

Good team management

• Maintain an open, positive and constructive communication with team members

Provide support in merchandise inventory

• Keep track of physical inventory of merchandise and inform Store Manager about product replenishment

• Assist with refilling, unpacking, packing and sorting of stocks

Provide support in visual display of merchandise

• Maintain visual standards under the direction of VM department

Lead/Provide support in store projects/back office procedures

• Proficient and accurate use of POS

• Participate in all inventory, cycle counts and goods receptions

• Ensure store functional maintenance

• Respect stockroom guidelines

Be vigilant about store security and loss prevention

• Prevent, minimize and reduce risk of stock loss or theft occurrence at all times

Requirements

• Minimum 1 year of retail sales experience will be an added advantage

• Ready-to-Wear (RTW) and/or luxury fashion experience will be an added advantage

• Good understanding of luxury market and practices

• Good communications and interpersonal skills

• Good team player

• Motivated and driven

• Good customer service and selling skills

• Good in mix and match on Ready-to-Wear (RTW)

• Good flair of fashion sense