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Terminal Deployment Manager
Job summary
A leading technology provider is seeking an experienced Operations Manager for the deployment of PayCube terminals in Singapore. The role requires overseeing projects from planning to execution, managing junior staff, ensuring compliance with payment security standards, and analyzing metrics for continuous improvement. Ideal candidates will have 8+ years of experience in field operations management and a strong background in payment terminal deployment. Join us to enhance service quality and efficiency.
Qualifications
- 8+ years in field operations management, with 3+ years in payment terminal/POS deployment.
- Proven track record managing large-scale hardware deployment projects.
- Experience with PCI compliance and payment security standards.
Responsibilities
- Oversee end-to-end PayCube terminal deployment projects from planning to execution.
- Manage junior deployment staff on installation protocols and troubleshooting.
- Analyze deployment metrics and drive initiatives to enhance service quality.
Skills
- Oversee end-to-end PayCube terminal deployment projects from planning to execution.
- Develop and implement standardized installation protocols, SLAs, and KPIs.
- Optimize deployment workflows to reduce downtime and improve efficiency.
- Manage junior deployment staff on installation protocols and troubleshooting.
- Conduct training programs to upskill team on PayCube systems and new technologies.
- Establish performance metrics and conduct regular team evaluations.
- Serve as escalation point for complex hardware/software issues.
- Ensure all deployments comply with PCI-DSS and company security standards.
- Liaise with Product and Technology teams to provide field feedback for improvements.
- Act as primary contact for enterprise merchant deployments and key accounts.
- Manage relationships with logistics partners, vendors, and third-party contractors.
- Collaborate cross-functionally with Business & Enterprise, Customer Experience, Product and Technology teams.
- Analyze deployment metrics (success rates, turnaround time, issues).
- Prepare executive reports on deployment progress and challenges.
- Drive initiatives to enhance service quality and cost efficiency.
- 8+ years in field operations management, with 3+ years in payment terminal/POS deployment
- Proven track record managing large-scale hardware deployment projects
- Experience with PCI compliance and payment security standards
- Expertise in payment terminal hardware/software configurations
- Understanding of networking (Wi-Fi, Ethernet, cellular)
- Proficiency with deployment management tools and CRM systems
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.