Customer Service Manager jobs in United States
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Floor Manager
Job summary
A hospitality firm in Singapore seeks a Floor Manager to assist in overseeing the restaurant operations while ensuring high guest service standards, staff training, and compliance with regulations. The role demands a proactive approach in promoting business and maintaining operational excellence.
Qualifications
- Must maintain and control a high level of guest service.
- Responsible for hiring, training, supervising, and disciplining staff.
- Ability to uphold restaurant standards and effective communication.
Responsibilities
- Promote restaurant business and increase database contacts.
- Ensure compliance with local liquor and health regulations.
- Manage bar employees during shifts and events.
- Monitor performance with respect to restaurant budgets.
- Supervise staff to maintain grooming and service standards.
The Floor Manager will assist the Restaurant Manager in overseeing all facets of the outlet. He must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the restaurant staff. The Floor Manager is also responsible for the hiring, training, supervising, and disciplining of the staff.
- Promote restaurant business and continually increase database contacts
- Ensure the restaurant ethos is in line with Mondrian Singapore Duxton standards are consistently maintained
- Ensure and promote compliance with all local liquor, health and sanitation regulations
- Manage and provide direction to all bar employees on the floor during shifts and events
- Hold staff accountable to uphold uniform and grooming standards to the highest level
- Ensure that staff receives consistent and proper communication (verbal, email, memos etc)
- Monitor departments performance with respect to the restaurant budgets
- Monitor and maintain proper inventory to ensure it’s in line with budgeted cost of sales
- Seek out and produce events to generate revenues for the property
- Hold staff accountable for giving an Engaging Dynamic Guest Experience to all guests on property
- Consistently monitor quality of service and product delivered on property
- Collaborate on needs of departmental staff scheduling
- Instruct staff in on-going training to uphold service standards
- Coordinate menu sponsorship deals and menu product placement
- Interview employees and provide input on talent selection
- Assess employee performance and provide feedback annually and throughout the year
Tell it like it is- Authentic, honest, you mean it, sincere, true.
Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.