Customer Service Manager jobs in Singapore
Export Customer Service Officer / Executive(AWS/VB)
TRUST RECRUIT PTE. LTD.
Contract Logistics Customer Service Specialist
Kuehne+Nagel
Precious Metals Customer Support Specialist
BullionStar Pte Ltd
Packing & Customer Service Specialist
NEXZ ESSENTIAL PTE. LTD.
Bilingual Inside Sales & Order Coordination Pro
LAND EQUIPMENT PTE LTD
Discover more opportunities than anywhere else. Find more jobs nowEscalations Specialist: Customer Care & Improvement
S.F. Express (Singapore) Pte Ltd
Marine Service Coordinator - Customer Care & Scheduling
Talent Titans Pte Ltd
Packer cum Customer Service Assistant
NEXZ ESSENTIAL PTE. LTD.
Connect with headhunters to apply for similar jobsFreight Forwarding Customer Support Specialist
RELIABLE INTERNATIONAL FREIGHTS PTE. LTD.
Banking Customer Service Specialist - Flexible Hours
PERSOL SINGAPORE PTE. LTD.
7506 - Customer Service Officer – Enforcement
THE SUPREME HR ADVISORY PTE. LTD.
Banking Customer Service Agent (Night shift)
PERSOL SINGAPORE PTE. LTD.
Customer Service Officer - EH03
THE SUPREME HR ADVISORY PTE. LTD.
Luxury Retail Stylist & VIP Client Advisor
HRNET VENTURES PTE. LTD.
Flight Operations Customer Service Agent - Onsite (Singapore)
Jet Aviation
Customer Service Agent (Flight Operations)
Jet Aviation
Export Customer Service Officer / Executive(AWS/VB)
Job summary
A recruitment agency in Singapore is looking for a Customer Service Interaction specialist to provide excellent service directly to customers. This role requires a minimum diploma and knowledge of computer applications. Responsibilities include ensuring timely flight details, monitoring shipments, and liaising with stakeholders. Ideal for someone who thrives in a fast-paced environment and can multitask effectively.
Qualifications
- Proven ability to provide outstanding friendly and reliable service.
- Experience in handling export documents and permits.
- Ability to communicate effectively among departments.
Responsibilities
- Direct contact with customers for service delivery.
- Ensure timely provision of flight details to customers.
- Monitor shipment status and inform customers of irregularities.
- Liaise with stakeholders for shipment handling.
Skills
Education
- Direct Contact with Customers with outstanding friendly and reliable service offered
- Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
- Check on the Export Documents Compliance when processing the export work order
- Apply the correct export permit and other export custom processed on timely manner
- To answers all call within 3 ringing tone (without fail)
- Monitor the onboard status without fail and to informed customer on any irregularity
- Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
- Always ensuring that the Airfreight rates apply is correct and updated.
- Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
- Ensure that all monthly customer report is submitted on timely manner without fail
- Liaising with internal and external stakeholders for shipment status and handling
- Ensuring all shipments are duly accounted and arranged as per SOP
- Working with Sales / other function groups for special arrangements
- Minimum Diploma
- Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)
Interested applicants, please click on “Apply Now”.
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Chen Shih Ying
EA Personnel Reg No: R25126521
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.