Packer cum Customer Service Assistant

NEXZ ESSENTIAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a Packer cum Customer Service Assistant. You will be responsible for packing customer orders, handling inquiries, and performing administrative tasks. The ideal candidate will possess good communication skills, a positive attitude, and be physically fit to manage packing tasks. This role offers a monthly salary of $1,800 - $1,900 and requires the ability to work independently in a fast-paced environment.

Qualifications

• Basic computer skills and ability to use order‑processing systems.
• Physically fit for packing and lifting moderately heavy items.
• Positive attitude, responsible, and detail‑oriented.

Responsibilities

• Pick, pack, and prepare customer orders according to standards.
• Handle customer inquiries and provide accurate product information.
• Assist in stock-taking and inventory checks.
• Follow company safety guidelines.

Skills

Good communication skills

Customer service skills

Ability to multitask

Chinese language skills

Tools

MS Office

Google Workspace

Job description

Job Title: Packer cum Customer Service Assistant

Job Scope / Responsibilities:

1. Packing & Order Fulfilment

• Pick, pack, and prepare customer orders according to company standards.
• Ensure items are correctly labelled, sealed, and packed safely.
• Check product quality before packing to avoid damaged or incorrect items.
• Assist in receiving, sorting, and organizing inventory.
• Maintain cleanliness and orderliness of the packing area.

2. Customer Service

• Handle customer inquiries via phone, email, messaging platforms, or in person.
• Provide accurate product information, order updates, and delivery details.
• Assist customers with returns, exchanges, or issues calmly and professionally.
• Coordinate with internal teams (e.g., logistics, sales) to resolve customer concerns.

3. Computer & Administrative Tasks

• Use basic computer software (e.g., MS Office, Google Workspace) to process orders and update records.
• Input customer details, order information, and inventory data into the system.
• Generate packing lists, invoices, shipping labels, or related documents.
• Update customer service logs and maintain accurate data entry.
• Monitor online orders from platforms (Company’s App).

4. Warehouse Coordination

• Assist in stock-taking, inventory checks, and reporting stock discrepancies.
• Support warehouse operations such as replenishing shelves and organizing stock.
• Ensure proper handling and storage of goods to prevent damage.

5. General Duties

• Follow company safety guidelines, and operational procedures.
• Work closely with team members to ensure smooth daily operations.
• Perform any other tasks assigned by supervisors or management.

Job Requirements

• Basic computer skills and ability to use order‑processing systems.
• Good communication and customer service skills.
• Able to work independently and handle multitasking.
• Ability to work in a fast‑paced environment and meet deadlines.
• Physically fit for packing and lifting moderately heavy items.
• Positive attitude, responsible, and detail‑oriented.
• Chinese language skills are beneficial due to frequent interactions with Chinese‑speaking clients.

Mon - Fri 9am to 5pm.

Sat - 9am – 1pm.

Monthly Salary - $1,800 - $1,900

Interested candidates, please email your resume to^⚡ [e-mail] with your mobile number.

Shortlisted candidates will receive email / call for interview arrangement.