Contract Logistics Customer Service Specialist

Kuehne+Nagel; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global leader in logistics is seeking a Contract Logistics Specialist in Singapore. The role involves managing warehousing operations, ensuring customer satisfaction, and coordinating directly with stakeholders. Ideal candidates will have at least 2 years of relevant experience in customer service and a proactive work ethic. This position offers competitive compensation and career growth opportunities in a supportive work culture.

Benefits

Career growth opportunities

Structured training programs

Comprehensive benefits

Qualifications

• Minimum 2 years of experience in customer service, ideally within logistics.
• Strong communication and coordination with a customer-focused mindset.
• Proficiency in Microsoft Office and experience with SAP is an advantage.

Responsibilities

• Manage end-to-end warehousing operations for customers.
• Respond to customer requests and resolve issues professionally.
• Prepare and sort documents for system entry and billing.

Skills

Customer service experience

Problem-solving skills

Communication skills

Attention to detail

Coordination skills

Tools

Microsoft Office

SAP (preferably S/4 HANA)

Job description

It’s More Than a Job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end‑to‑end warehousing operations for our customers. By doing so with precision, you contribute not only to the success of your team but also to the daily operations and overall success of the warehouse and distribution centers. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday meals and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

How you create impact

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively and efficiently, ensuring that all supply chain processes are seamless. You will do this by working with a variety of internal and external stakeholders while focusing on the following key objectives.

• To respond to customer requests in a timely manner, identifying and solving issues, complaints or disputes in a professional manner.
• To manage and process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare and sort documents such as cycle count reports, invoices; identifying and interpreting data for system entry.
• To coordinate with customers to submit billing as per agreed timeframes along with required supporting documents, monitor and follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify and implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, and customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

What we would like you to bring

• Minimum 2 years of experience in customer service, order management, or administrative support, ideally within logistics or warehousing.
• Strong communication, coordination, and problem‑solving skills with a customer‑focused mindset.
• High attention to detail and accuracy in documentation, billing, and data entry.
• Proficiency in Microsoft Office; experience with SAP (preferably S/4 HANA or as a Superuser) is an advantage.
• A proactive, organized team player who thrives in a fast‑paced, collaborative environment.

What's in it for you

• Opportunity to build your career with Kuehne+Nagel, a global leader in logistics and supply chain solutions.
• Exposure to end‑to‑end contract logistics operations, working closely with both customers and internal teams.
• Supportive and inclusive work culture that values collaboration, learning, and career development.
• Access to structured training programs and opportunities to upskill in systems like SAP S/4 HANA.
• Competitive compensation, comprehensive benefits, and long‑term career stability in a growing logistics hub – Singapore.

Who We Are

Logistics shapes our daily lives – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your everyday work goes beyond logistics; it supports both the small and significant moments in people’s lives around the world.

As a global leader with a solid structure and a forward‑looking vision, we offer a safe and stable environment where your career can make a real impact. Whether we are helping deliver vital medicines, developing sustainable transport solutions, or supporting local communities, your career will contribute to far more than you can imagine.

Recruitment agencies are advised not to submit unsolicited profiles. Any application submitted without a signed prior agreement will be considered our property, and no fees will be paid.

Kuehne+Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1‑800‑267‑1326 during the hours of 8:00 am - 5:00 pm EST; Monday through Friday or via e‑mail at [e-mail] with the nature of your request. We will respond within 24 hours.