Banking Customer Service Agent (Night shift)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established staffing agency in Singapore is seeking a Customer Service Officer to provide personalized service over the telephone regarding banking products and services. Applicants should ideally have Higher Nitec qualifications and experience in customer service or banking sectors. This role offers a competitive salary with shift allowances and requires working four weekdays and one weekend per week.

Qualifications

• Minimum Higher Nitec qualification.
• Experience in call center or customer service preferred.
• Experience in banking sector is a plus.

Responsibilities

• Deliver personalized service to customers on banking inquiries.
• Understand customers’ needs and provide solutions.
• Identify cross-sell opportunities during interactions.
• Deliver quality service to achieve customer satisfaction.
• Solicit feedback and identify trends for improvement.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Higher Nitec

Job description

Customer Service Officer (Call Centre)

Location: Changi / Jurong East

Contract: 12 Months (renewable / convertible) - 3 months training

Working days: 4 weekdays + 1 weekend

Working hours: Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Basic salary: Up to $3,500 + Shift Allowance

Job Description

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Requirements

• Min. Higher Nitec and above
• Experienced in call center settings / customer service experience OR
• Experienced in banking sectors

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)