Flight Operations Customer Service Agent - Onsite (Singapore)

Jet Aviation; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading aviation service provider in Singapore is seeking a Customer Service Agent to assist passengers and crew at FBO’s. Responsibilities include providing service, addressing requests, and enhancing customer satisfaction. The role requires a High School Diploma and a valid Class 3/3A driving license, with an emphasis on customer orientation and effective communication skills. Candidates should be able to work flexible hours, including weekends and public holidays.

Qualifications

• Must possess a valid Class 3/3A driving license.
• Work experience in the aviation industry or hospitality would be an advantage.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Provide assistance to passengers and crew throughout the travel stages.
• Respond to inquiries and complaints promptly to increase customer satisfaction.
• Attend to handling service requests and assist with various customer requirements.

Skills

Customer orientation

Communication skills

Ability to work under pressure

Education

High School Diploma/GED or equivalent

Tools

Class 3/3A driving license

Job description

A leading aviation service provider in Singapore is seeking a Customer Service Agent to assist passengers and crew at FBO’s. Responsibilities include providing service, addressing requests, and enhancing customer satisfaction. The role requires a High School Diploma and a valid Class 3/3A driving license, with an emphasis on customer orientation and effective communication skills. Candidates should be able to work flexible hours, including weekends and public holidays.