Representative, Customer Service

CommScope, Inc.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading connectivity solutions company based in Singapore is seeking a Customer Service Representative. This role involves cultivating customer relationships, managing the order process from quotation to shipment, and collaborating with sales teams. Ideal candidates should have a diploma/degree in business or related fields and at least 3 years of customer service experience. An understanding of SAP systems and excellent communication skills are preferred.

Qualifications

• At least 3 years of working experience in Customer Service or Order Fulfilment environment.
• Knowledge or experience with SAP system preferred.
• A pleasant personality with a passion for service excellence.

Responsibilities

• Prepare sales quotations and perform lead-time checks.
• Process purchase orders and follow through until shipment.
• Monitor shipment schedules to ensure timely delivery.
• Setup regular calls with customers to review open backlog.
• Support quality and warranty processes as required.

Skills

Excellent communication skills

Good telephone etiquette

Team player

Adaptability to fast-paced environment

Education

Diploma/Degree in Business or related discipline

Tools

SAP system

Job description

Representative, Customer Service

Req ID: 80223 | Location: Singapore, Singapore, Singapore

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

General Summary

The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.

How You'll Help us Connect the World

• Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer’s enquiries are responded
• Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
• Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
• Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
• Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
• Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
• Process rebates claims and stock returns approved by Product Line Management
• Support quality and warranty process where required
• Participate actively in on-going product, process, systems and business skills training;
• Provide support and back-up assistance to peers
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required qualification for Consideration

• Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills and with good telephone etiquette.
• A pleasant personality with a passion for service excellence.
• A strong team player who can adapt to fast paced and dynamic environment.

Why CommScope

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [e-mail]. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo

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Customer Service Representative, ERP, SAP, Network, Customer Service, Technology