Remote Customer Support Specialist – Offshore

Prism+; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A fast-growing consumer electronics company is seeking a Customer Service Officer Offshore to provide exceptional support to customers in Singapore. The role offers remote flexibility, where you'll respond to inquiries, troubleshoot issues, and ensure customer satisfaction. Ideal candidates are fluent in English, have strong communication skills, and prior experience in customer service. Benefits include annual bonuses and paid leaves.

Benefits

GY differential pay

Holiday differential pay

Incentives

Annual Bonus

Paid leaves (Annual, Medical, Birthday)

Performance-based salary increases

Great work culture

Qualifications

• Previous experience in customer service or a related field is preferred.
• Reliable internet connection and appropriate work-from-home setup.
• Social Media Moderation is a plus.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Troubleshoot and resolve customer issues related to products.
• Ensure timely communication with customers.
• Collaborate with internal teams to address customer concerns.

Skills

Fluent in English (written and spoken)

Strong communication and interpersonal skills

Ability to multitask

Attention to detail

Problem-solving skills

Tools

Customer service software

Job description

A fast-growing consumer electronics company is seeking a Customer Service Officer Offshore to provide exceptional support to customers in Singapore. The role offers remote flexibility, where you'll respond to inquiries, troubleshoot issues, and ensure customer satisfaction. Ideal candidates are fluent in English, have strong communication skills, and prior experience in customer service. Benefits include annual bonuses and paid leaves.