Customer Care & Order Specialist (Contract-to-Permanent)

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a customer service role. The position involves handling customer calls, emails, and order processing with accuracy and professionalism. Candidates should possess at least a NITEC or Diploma, with some experience in customer service. The role offers a salary of up to $3,000/month and involves rotating shifts, including nights and weekends.

Qualifications

• Experience in Call Centre or Customer Service preferred.
• Strong communication skills are essential.

Responsibilities

• Handle customer calls, emails, and order processing.
• Manage sales orders, client enquiries, and complaints.
• Document all data accurately in the system.
• Liaise with operations for issue resolution.
• Provide feedback and improvement suggestions.
• Prepare ad-hoc reports and maintain information.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Minimum NITEC / Diploma

Job description

A recruitment agency in Singapore is seeking candidates for a customer service role. The position involves handling customer calls, emails, and order processing with accuracy and professionalism. Candidates should possess at least a NITEC or Diploma, with some experience in customer service. The role offers a salary of up to $3,000/month and involves rotating shifts, including nights and weekends.