Customer Service Officer - EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Officer to manage various communication channels and ensure customer satisfaction. The ideal candidate should have relevant experience and a minimum diploma. Responsibilities include handling customer interactions, resolving complaints, and providing support to the team. This role offers a salary range of $2500 - $2800, plus AWS and variable bonuses.

Benefits

AWS

Variable bonus

Qualifications

• Relevant working experience in customer service.
• Ability to manage various communication channels.
• Knowledge of data privacy regulations.

Responsibilities

• Manage inbound and outbound calls, emails, and chats.
• Resolve customer complaints and track feedback.
• Provide coaching to retail agents and update SOPs.
• Monitor performance indicators like CSAT.
• Ensure compliance with data privacy policies.

Skills

Customer communication

Complaint resolution

Coaching

Education

Diploma

Job description

Customer Service Officer

• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Jurong East
• Salary: $2500 - $2800
• With AWS & Variable Bonus

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

Job Requirements

• With relevant working experience
• Min Diploma

✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279