Export Customer Service Officer / Executive(AWS/VB)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Interaction specialist to provide excellent service directly to customers. This role requires a minimum diploma and knowledge of computer applications. Responsibilities include ensuring timely flight details, monitoring shipments, and liaising with stakeholders. Ideal for someone who thrives in a fast-paced environment and can multitask effectively.

Qualifications

• Proven ability to provide outstanding friendly and reliable service.
• Experience in handling export documents and permits.
• Ability to communicate effectively among departments.

Responsibilities

• Direct contact with customers for service delivery.
• Ensure timely provision of flight details to customers.
• Monitor shipment status and inform customers of irregularities.
• Liaise with stakeholders for shipment handling.

Skills

Customer service skills

Computer knowledge (Excel, Word, PowerPoint)

Education

Minimum Diploma

Job description

Customer Service Interaction

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone (without fail)
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Requirements

• Minimum Diploma
• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

HOW TO APPLY

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chen Shih Ying

EA Personnel Reg No: R25126521