Banking Customer Service Specialist - Flexible Hours

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established staffing agency in Singapore is seeking a Customer Service Officer to provide personalized service over the telephone regarding banking products and services. Applicants should ideally have Higher Nitec qualifications and experience in customer service or banking sectors. This role offers a competitive salary with shift allowances and requires working four weekdays and one weekend per week.

Qualifications

• Minimum Higher Nitec qualification.
• Experience in call center or customer service preferred.
• Experience in banking sector is a plus.

Responsibilities

• Deliver personalized service to customers on banking inquiries.
• Understand customers’ needs and provide solutions.
• Identify cross-sell opportunities during interactions.
• Deliver quality service to achieve customer satisfaction.
• Solicit feedback and identify trends for improvement.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Higher Nitec

Job description

An established staffing agency in Singapore is seeking a Customer Service Officer to provide personalized service over the telephone regarding banking products and services. Applicants should ideally have Higher Nitec qualifications and experience in customer service or banking sectors. This role offers a competitive salary with shift allowances and requires working four weekdays and one weekend per week.