Customer Service jobs in Singapore

Igloo is the first full-stack insurtech firm to emerge from Singapore, with offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China, and India. Our mission is to make insurance accessible and affordable for all. We empower companies to eliminate operational risk, generate new revenue streams, and optimize their products and services. Having raised over US$100 million, including a recent US$36 million Pre-Series C funding round in Dec 2023, we aim to expand regionally through strategic acquisitions and talent acquisition.

We are looking for passionate individuals to join our team. At Igloo, teamwork and collaboration are at our core, and we value talented people like you.

We seek an experienced Head of Operations Manager with proven leadership, customer service expertise, and project delivery skills. Preferably, candidates will have experience in the insurance industry, tech scene, or startup environment. Reporting to the Regional Head of Operations in Singapore, this role involves strengthening current operations with existing clients/partners and establishing new operational activities for upcoming projects in Vietnam.

1. Develop and implement KPIs to measure operational performance and identify areas for improvement.
2. Formulate and execute operational strategies aligned with company goals to promote growth and efficiency.
3. Maintain a customer-centric approach with strong problem-solving skills.
4. Collaborate with cross-functional teams (sales, product, legal, finance, technology) to develop operational solutions.
5. Establish and review operating procedures for efficiency and productivity.
6. Oversee claim management and customer service, ensuring compliance and excellent customer experience.
7. Lead the sales admin department, optimizing processes and resources.
8. Promote a customer-focused culture and continuous process improvement.
9. Manage operational budgets for cost-effective resource utilization.

• 6 to 8 years of relevant experience; startup or insurance experience is a plus.
• Strong problem-solving and communication skills to manage multiple stakeholders.
• Self-motivated with proactive task management.
• Experience or exposure to API integrations and understanding their limitations; familiarity with the local insurance market and operational processes.
• Fluency in English (spoken and written) for regional collaboration.
• Ability to thrive in a young, dynamic, and fast-paced environment with growth opportunities.
• Comprehensive health insurance coverage for employees and families.
• At least 16 days of annual leave and other attractive benefits per company policy.