Aerospace jobs in Singapore

• Responds to calls or emails from customers to provide follow-up on inquiries.
• Process customer purchase orders promptly and accurately, including EDI, entry, and follow-up.
• Support AOG requirement.
• Handle and resolve customer complaints.
• Process customer purchase orders and requests for quotes promptly and accurately, including EDI, entry, and follow-up.
• Process material returns (RMA) as requested by the customer.
• Maintain a balance between company policy and customer benefit in decision making.
• Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner.
• Manage and maintain a record of customer interactions or transactions; document details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer service.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• May promote products/services to ensure business targets are met.
• May provide after-sales support for client contracts to ensure customer satisfaction are met.
• Perform duties related to overall customer service.
• Provide support to the sales team with regard to customer concerns.
• Serve as customer interface on product status and delivery.
• Consistently document customer service needs to identify patterns and maintain quality.
• Conduct data analysis across multiple data points and report using Excel or a statistical suite.
• Create PowerPoint summaries, reports and recommendations for internal groups and the executive team as needed.
• Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer.

• Experience in customer service activities. Aviation background preferable.
• Familiar with ERPs.
• Familiar with Microsoft Office suite.
• Strong verbal, written communication and presentation skills, with emphasis in quality and customer service.
• Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers.
• Maintain clear and accurate data entry, documentation and reporting skills, as required.
• All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
• Interested applicants may wish to email your resume in a detailed Word format to **********@peopleprofilers.com.

We regret that only shortlisted candidates will be notified.

**********@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509***

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