Customer Service-Jobs in United States

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit workingatdhl.com.

DHL Express has been ranked No.1 Best Workplaces in Singapore by the Great Place to Work Institute since 2020.

Here at DHL Express Singapore, we are an employer of choice, a recognized top employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 1.500 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognized brands across the globe.

We are looking for an Indoor Account Executive (Sales). This role will be responsible for the revenue generation, customer development and acquisition of the geographically assigned sales territory (portfolio). You will be expected to develop, service, retain our existing customers as well as acquire new businesses through sales and marketing campaigns.

Your Tasks

• Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.
• Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
• Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
• Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
• Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.
• Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.

What You Bring

• Preferably with prior sales experience in a B2B environment.
• Sales and results-oriented, proactive and possess a positive work attitude.
• Ability to multitask and work under pressure and tight deadlines.
• Possess good spoken and written communication skills.
• Proficient in Microsoft Excel, Word and IT Savvy.
• Diploma or equivalent preferred.

What We Offer

• Strong career support in an international environment.
• Multifarious benefit program.
• Access to comprehensive learning programs.

What’s Next

If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!