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A community service organization in Singapore is seeking a professional to handle frontline customer service and inventory management. Responsibilities include managing referrals, appointment scheduling, and financial administration to support client needs in a community care setting. The ideal candidate has a diploma and preferably experience in health care. Strong MSOffice skills and effective communication are essential. A collaborative spirit is necessary for engaging with clients and social workers.
Frontline Customer Service: Provide support via telephone and attend to walk-in clients.
Inventory and Equipment Management: Monitor inventory levels and ensure proper maintenance of office equipment.
Facility Maintenance: Oversee the upkeep and maintenance of the Centre to ensure a safe and welcoming environment.
Financial Administration: Prepare and process payment vouchers for centre-related expenses.
Administrative Support: Handle other administrative tasks as required to support the Centre's daily operations.
Referral Processing: Manage incoming referrals from the Agency for Integrated Care (AIC), hospitals, and the general public. Assess and direct referrals to appropriate centres or case officers for needs screening, ensuring timely processing.
System Updates: Maintain and update referral statuses in both the AIC and in-house systems. Facilitate the discharge process for clients as directed by service owners, ensuring closure of cases where all services have concluded.
Appointment Scheduling: Coordinate home visit appointments between locum doctors and clients.
Other Duties: Perform other tasks as assigned to support the efficient operation of home care services.
Monitor Outstanding Payments: Track overdue payments and recommend appropriate payment methods or actions to ensure timely collection. Process GIRO applications and collect fees for various programs and services rendered.
Collaborate with Social Workers: Partner with social workers to conduct financial assessments for fee waivers when necessary.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.