Call Center jobs in Singapore

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This full‑time position is based in the Central Region and offers an opportunity to develop your leadership skills while ensuring exceptional customer service delivery.

• Supervising and managing a team of call center agents, ensuring they are providing high‑quality customer support
• Monitoring call volumes, handling customer escalations, and implementing strategies to improve efficiency and productivity
• Analyzing performance metrics, identifying areas for improvement, and implementing training and development programmers to upskill the team
• Fostering a positive and collaborative work environment, and promoting a culture of continuous improvement
• Liaising with other departments to ensure seamless integration and alignment with organizational goals
• Providing regular progress reports to senior management and contributing to the overall strategic direction of the call center

• A minimum of 3 years of experience in a call center environment, with proven success in a supervisory or managerial role
• Excellent communication and interpersonal skills, with the ability to effectively engage and motivate a team
• Strong problem‑solving and decision‑making skills, with the ability to think critically and resolve complex customer issues
• Proficient in using call center software, data analysis tools, and other relevant technologies
• A customer‑centric mindset and a passion for delivering exceptional service
• Degree in Business, Management, or a related field preferred

Interested applicants, please send your resume to ************@recruitfirst.co or click here to apply now.

All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.