Senior Executive, Senior Care Division (ICCP & Programmes)

PAP Community Foundation; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An esteemed community service organization in Singapore is seeking a Senior Executive for ICCP & Programmes to develop and coordinate integrated community care and senior engagement initiatives. The successful candidate will oversee stakeholder coordination, performance monitoring, and contribute to the quality of care delivery for seniors. A Bachelor's degree in a related field and 3-5 years of experience in healthcare or social services are required. Join a team dedicated to enhancing the lives of seniors through innovative programs and community support.

Qualifications

• Bachelor’s degree or diploma in Healthcare Management, Social Work, Gerontology, Business Administration, or related disciplines.
• 3–5 years of experience in healthcare, community care, or social services with exposure to programme management.
• Understanding of integrated care delivery models, community engagement, and inter-agency collaboration frameworks.

Responsibilities

• Support the implementation of the Integrated Community Care Provider model across assigned sub-regions.
• Liaise with internal teams, community partners, and government agencies for effective communication.
• Assist in designing, planning, and implementing new programmes and initiatives.
• Prepare documentation for RFPs, quotations, and procurement exercises.

Skills

Excellent written and verbal communication skills

Detail-oriented and organized

Strong interpersonal and stakeholder engagement skills

Proficient in Microsoft Office and digital collaboration tools

Education

Bachelor’s degree or diploma in Healthcare Management, Social Work, Gerontology, Business Administration, or related disciplines

Tools

Microsoft Office

Power BI

Excel

Teams

Job description

Purpose of the Role

The Senior Executive, ICCP & Programmes supports the development, coordination, and implementation of integrated community care and senior engagement programmes across PCF Sparkle Care’s Senior Care Centres (SCCs), Active Ageing Centres (AACs), and home-based services (HPC+, HT). The role focuses on programme execution, stakeholder coordination, and performance monitoring, contributing to the seamless and person-centred delivery of care for seniors. Working closely with the Manager/Senior Manager, this position plays a key role in driving operational excellence, innovation, and service quality within PCF Sparkle Care’s integrated care ecosystem.

Key Responsibilities

1. Integrated Community Care (ICCP) Coordination

• Support the implementation of the Integrated Community Care Provider (ICCP) model across assigned sub-regions.

• Coordinate meetings, updates, and action tracking across SCCs, AACs, HPC+, and HT partners to ensure alignment and collaboration.

• Assist in compiling data, reports, and insights on care outcomes, service gaps, and collaborative opportunities.

• Help develop and standardise care coordination tools, templates, and shared care frameworks.

2. Stakeholder & Partnership Support

• Liaise with internal teams, community partners, and government agencies (e.g., AIC, MOH) to ensure effective communication and follow-up.

• Prepare presentation decks, proposals, and reports for management reviews and external meetings.

• Support engagement activities and community initiatives that promote active ageing and integrated service delivery.

• Maintain partnership documentation and ensure compliance with funding and reporting requirements.

3. Programme Development & Evaluation

• Assist in designing, planning, and implementing new programmes and initiatives at SCCs and AACs.

• Support the collection and analysis of data, feedback, and outcomes to measure programme effectiveness.

• Coordinate training sessions, workshops, and capability-building activities for staff and volunteers.

• Document best practices and lessons learned to enhance programme sustainability and scalability.

4. Finance, Procurement & Governance Support

• Prepare documentation for RFPs, quotations, and procurement exercises in compliance with governance policies.

• Track and monitor programme budgets, claims, and utilisation to ensure accountability and efficiency.

• Support financial reporting, data verification, and submission of performance documentation.

• Work with Finance and Admin teams to ensure accurate and timely claims processing.

5. Operations & Process Improvement

• Support the streamlining of operational workflows and SOP documentation.

• Coordinate data inputs for dashboards, KPI tracking, and performance reports.

• Assist in digitalisation initiatives to improve efficiency, data accuracy, and service monitoring.

• Contribute ideas for continuous improvement in processes and service delivery.

Qualifications & Experience

• Bachelor’s degree or diploma from an accredited institution, preferably in Healthcare Management, Social Work, Gerontology, Business Administration, or related disciplines.

• 3–5 years of experience in healthcare, community care, or social services, preferably with exposure to programme management or stakeholder coordination.

• Understanding of integrated care delivery models, community engagement, and inter‑agency collaboration frameworks.

• Familiarity with budget monitoring, procurement processes, and funding claims.

• Strong coordination, documentation, and analytical skills.

Skills & Attributes

• Excellent written and verbal communication skills; able to prepare clear reports and presentations.

• Detail‑oriented, organised, and proactive in managing multiple priorities.

• Strong interpersonal and stakeholder engagement skills with a collaborative mindset.

• Proficient in Microsoft Office and digital collaboration tools (e.g., Excel, Power BI, Teams).

• High integrity, responsibility, and commitment to the mission of senior care and active ageing.

Please send your resume to [e-mail] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note:In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job‑matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‑wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.