Officer & Service Support

TOUCH Community Services; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A community service organization in Singapore is seeking a professional to handle frontline customer service and inventory management. Responsibilities include managing referrals, appointment scheduling, and financial administration to support client needs in a community care setting. The ideal candidate has a diploma and preferably experience in health care. Strong MSOffice skills and effective communication are essential. A collaborative spirit is necessary for engaging with clients and social workers.

Qualifications

• Experience in health care or community care settings is preferred.

Responsibilities

• Provide frontline customer service via telephone and in-person.
• Monitor inventory and maintain office equipment.
• Oversee facility upkeep for a safe environment.
• Prepare payment vouchers for expenses.
• Manage incoming referrals and direct them appropriately.
• Maintain and update referral statuses.
• Coordinate home visit appointments.
• Track overdue payments and recommend collection actions.
• Collaborate with social workers for financial assessments.

Skills

Interpersonal skills

Communication skills

Problem-solving

MSOffice 365

Education

Diploma in any discipline

Job description

Principal Responsibilities and Duties

Key Responsibilities

• Frontline Customer Service: Provide support via telephone and attend to walk-in clients.

• Inventory and Equipment Management: Monitor inventory levels and ensure proper maintenance of office equipment.

• Facility Maintenance: Oversee the upkeep and maintenance of the Centre to ensure a safe and welcoming environment.

• Financial Administration: Prepare and process payment vouchers for centre-related expenses.

• Administrative Support: Handle other administrative tasks as required to support the Centre's daily operations.

Administrative Support for Home Care Services

• Referral Processing: Manage incoming referrals from the Agency for Integrated Care (AIC), hospitals, and the general public. Assess and direct referrals to appropriate centres or case officers for needs screening, ensuring timely processing.

• System Updates: Maintain and update referral statuses in both the AIC and in-house systems. Facilitate the discharge process for clients as directed by service owners, ensuring closure of cases where all services have concluded.

• Appointment Scheduling: Coordinate home visit appointments between locum doctors and clients.

• Other Duties: Perform other tasks as assigned to support the efficient operation of home care services.

Fees Collection

• Monitor Outstanding Payments: Track overdue payments and recommend appropriate payment methods or actions to ensure timely collection. Process GIRO applications and collect fees for various programs and services rendered.

• Collaborate with Social Workers: Partner with social workers to conduct financial assessments for fee waivers when necessary.

Essential Skills and Qualifications

• Diploma in any discipline
• Preferably with experience in health care or community care settings.

Core Competencies and Attributes

• MSOffice 365
• Good interpersonal and communication skills.
• Good problem-solving skills.
• Ability to see process gaps and put in place processes.
• Team player