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Customer Service Officer
Job summary
A local training institution in Singapore is seeking a dedicated professional to manage corporate account clients and ensure effective training administration. The ideal candidate should possess excellent communication skills, be detail-oriented, and have a proven track record of exceptional customer service. Responsibilities include managing inquiries, following up on payments, and preparing management reports. The position requires independent work ethic and a minimum qualification of GCE 'O' levels or Higher Nitec in any field.
Qualifications
- Minimum qualification of GCE 'O' levels or Higher Nitec in any field.
- Previous contact centre experience (1 year) is beneficial, candidates with experience are welcome to apply.
- Highly independent and self-motivated to achieve KPIs.
Responsibilities
- Manage corporate account clients and resolve feedback.
- Oversee training administration and logistics arrangements.
- Follow up on outstanding payments with customers.
- Provide monthly reports for management review.
Skills
Education
Manage corporate account clients and resolve feedback, complaints or conflicts.
Handle general enquiries and registration including walk-in customers.
Manage training administration such as course registration and verification of trainees’ entry requirements and supporting documents, feedback, learning outcome surveys, systems administration, logistics arrangement, and any other administrative duties.
Ensure to follow outstanding payment from customers and closely work with finance team to close the outstanding payment from customer.
Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations.
Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status.
Responsible for the Enrolments and payment follow ups from customers.
Adhere to requirements by relevant authorities (such as MOM, LSP, SSG, IRCA, CPE) and company policies.
Ensure proper handover to respective departments and relevant persons in the process flow.
Provide monthly reports for management review.
Work-days are from Mon-Fri, 9am to 6pm and either Sat or Sunday each week from 9am-1pm.
Highly independent and self-motivated to achieve KPIs.
Possess strong work ethics and keep information confidential.
Excellent communication skills with ability to adapt tone and approach across different channels.
Proven track record of working effectively in fast-paced, team environments.
Exceptional customer service attitude with genuine commitment to creating positive experiences.
Detail-oriented with excellent organizational and follow-up skills.
Ability to prioritize tasks and manage multiple inquiries simultaneously.
Minimum qualification of GCE 'O' levels or Higher Nitec in any field.
Previous contact centre experience (1 year) is beneficial, candidates with experience are welcome to apply.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.