Shopee jobs in Singapore
Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG
Shopee
Product Manager - Order, Item Card & PDP, Buyer & Marketing
Shopee
Regional Projects Manager, Regional Logistics
SHOPEE SINGAPORE PRIVATE LIMITED
Product Manager - Promotion, Buyer & Marketing
Shopee
Shopee Market Growth Consultant
SHOPEE SINGAPORE PRIVATE LIMITED
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Shopee
Growth PM: Orders, PDP & Buyer Experience
Shopee
AI Strategy Architect – Executive Office
Shopee
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Shopee
Regional Logistics Projects Lead - Infra and Automation
SHOPEE SINGAPORE PRIVATE LIMITED
Content Commerce Strategy & Projects Associate
Shopee
Associate - Content Commerce Strategy & Projects
Shopee
Freelance Live-Commerce Ops Lead (TikTok & Shopee)
BRIXX DERMA LLP
Promotions Product Manager: Buyer & Growth
Shopee
Senior Data Product Manager - BI & Regional Planning
Shopee
Senior Data Business Product Manager - Regional BI & Planning
Shopee
Campaign Projects Executive - Regional Marketing
Shopee
Campaign Projects Executive - Regional Marketing
SHOPEE SINGAPORE PRIVATE LIMITED
Live Commerce Lead: Shopee & TikTok
PULSE DIGITAL PTE. LTD.
Campus Recruiter - Product & Engineering People Team
Shopee
People Services Executive - People Team
Shopee
People Services Lead: HR Operations & Onboarding
Shopee
Delivery Operations Support Coordinator
Shopee
Customer Service Delivery Support Coordinator, Operational Excellence
Job summary
A leading e-commerce platform in Singapore is seeking a Customer Service Delivery Support Coordinator. The role involves monitoring daily job dispatch to drivers, processing orders, and resolving issues related to deliveries. The ideal candidate will have a minimum of 3 years of customer service experience, strong MS Office skills, and the ability to handle customer inquiries effectively. This position offers an opportunity to enhance operational efficiency and deliver excellent customer service.
Qualifications
- Minimum 3 years of customer service support experience.
- Experienced with MS Office skills.
- Patient and skillful in conflict resolution.
Responsibilities
- Ensure and monitor daily jobs dispatch to the drivers.
- Manage daily pickup allocations to drivers.
- Processing orders, requests & resolving problem shipments.
- Liaising with internal stakeholders on seller/buyer issues.
- Coordinate with customers, suppliers, and logistics partners.
- Respond & follow up with customer inquiries for any missing/late deliveries.
Skills
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:- Ensure and monitor daily jobs dispatch to the drivers
- Manage daily pickup allocations to drivers
- Processing orders, requests & resolving problem shipments
- Liaising with internal stakeholders on seller/buyer issues
- Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service
- Respond & follow up with customer enquiries for any missing/late deliveries
- Able to answer enquiries and tickets within the timeline
- Checking the proof of delivery according to the SOP
- Create Reporting and insights for Operational Excellence Team
- Assist the Operational Return Team with ad hoc duties
- Minimum 3 years of customer service support
- Experienced with MS Office skills
- Patient and skillful in conflict resolution
- Possesses high responsibility, disciplined and detail oriented
- Good interpersonal and communication skills
- Preferably a background in supporting delivery related enquiries
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.