Customer Service Officer

Avanta Global Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local training institution in Singapore is seeking a dedicated professional to manage corporate account clients and ensure effective training administration. The ideal candidate should possess excellent communication skills, be detail-oriented, and have a proven track record of exceptional customer service. Responsibilities include managing inquiries, following up on payments, and preparing management reports. The position requires independent work ethic and a minimum qualification of GCE 'O' levels or Higher Nitec in any field.

Qualifications

• Minimum qualification of GCE 'O' levels or Higher Nitec in any field.
• Previous contact centre experience (1 year) is beneficial, candidates with experience are welcome to apply.
• Highly independent and self-motivated to achieve KPIs.

Responsibilities

• Manage corporate account clients and resolve feedback.
• Oversee training administration and logistics arrangements.
• Follow up on outstanding payments with customers.
• Provide monthly reports for management review.

Skills

Excellent communication skills

Detail-oriented

Organizational skills

Customer service attitude

Ability to prioritize tasks

Education

GCE 'O' levels or Higher Nitec in any field

Job description

Roles and Responsibilities

• Manage corporate account clients and resolve feedback, complaints or conflicts.

• Handle general enquiries and registration including walk-in customers.

• Manage training administration such as course registration and verification of trainees’ entry requirements and supporting documents, feedback, learning outcome surveys, systems administration, logistics arrangement, and any other administrative duties.

• Ensure to follow outstanding payment from customers and closely work with finance team to close the outstanding payment from customer.

• Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations.

• Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status.

• Responsible for the Enrolments and payment follow ups from customers.

• Adhere to requirements by relevant authorities (such as MOM, LSP, SSG, IRCA, CPE) and company policies.

• Ensure proper handover to respective departments and relevant persons in the process flow.

• Provide monthly reports for management review.

Requirements

• Work-days are from Mon-Fri, 9am to 6pm and either Sat or Sunday each week from 9am-1pm.

• Highly independent and self-motivated to achieve KPIs.

• Possess strong work ethics and keep information confidential.

• Excellent communication skills with ability to adapt tone and approach across different channels.

• Proven track record of working effectively in fast-paced, team environments.

• Exceptional customer service attitude with genuine commitment to creating positive experiences.

• Detail-oriented with excellent organizational and follow-up skills.

• Ability to prioritize tasks and manage multiple inquiries simultaneously.

• Minimum qualification of GCE 'O' levels or Higher Nitec in any field.

• Previous contact centre experience (1 year) is beneficial, candidates with experience are welcome to apply.