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Front Office Manager (Hotels)
Job summary
A luxury resort in Singapore seeks a Front Office Manager to oversee operations, maintain quality standards, and conduct training for staff. Candidates should have a minimum of 6 years' experience in a 5-star property, along with a diploma or degree in Hospitality or Tourism Management. Strong leadership and communication skills are essential. The role entails shift work including weekends and public holidays.
Qualifications
- Minimum 6 years' experience in similar capacity in a 5-star property.
- Ability to perform shift work, including weekends and public holidays.
Responsibilities
- Develop, review and update policies and procedures for Front Office operations.
- Conduct and support on-going training programs for Front Office personnel.
- Ensure established quality standards are maintained.
- Plan and prepare work schedules for Reception staff.
- Conduct daily briefings and implement Front Office procedures.
Skills
Education
Tools
- Develop, review and update of policies and procedures for Front Office operations
- Conduct and support on-going Training programs for Front Office personnel especially on-the-job training
- Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
- Plan and prepare the work schedule for Reception to ensure that all sections within the Front Office are adequately staffed daily according to the roster
- Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls
- Minimum Diploma or Degree in Hospitality or Tourism Management
- Minimum 6 years' experience in similar capacity in a 5-star property
- Knowledge of Opera Cloud and proficiency in process management tools
- Possess good organizational and leadership skills, with an eye for detail and process improvement
- Team player who is self-motivated and able to perform under pressure
- Excellent communication, leadership, problem-solving and interpersonal skills
- Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
- Able to perform shift work, including weekends and public holidays
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.