Assistant Manager, Sales and Services

HSBC Global Services Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading financial services company in Singapore is seeking an experienced Assistant Manager, Sales and Services to ensure operational efficiency and guide Customer Service Associates. This role involves overseeing daily cash management operations, encouraging cross-selling, and maintaining high standards of customer service. The ideal candidate will hold a diploma, possess banking knowledge, and have strong supervisory and interpersonal skills. The organization fosters a supportive work environment for professional growth.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive workplace culture

Qualifications

• Diploma holder with banking knowledge gained through progression.
• In-depth understanding of banking systems and financial products.
• Ability to supervise and motivate team members.

Responsibilities

• Ensure operational efficiency and compliance with procedures.
• Oversee daily cash management operations.
• Encourage staff to cross-sell and provide professional service.
• Minimize and promptly attend to customer complaints.

Skills

Interpersonal communication skills

Customer handling skills

Coaching and supervisory skills

Sales skills

Education

Diploma holder or general banking knowledge

Job description

Assistant Manager, Sales and Services

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Sales and Services.

In this role you will:

• Ensure operational efficiency and safeguard the bank from potential losses; ensure operational procedures are maintained and complied with.
• Oversee and manage daily cash management operations, guide Customer Service Associates, and Escalate any financial crime or operational risk issues.
• Encourage staff to cross‑sell / make referrals.
• Provide prompt, efficient and professional service.
• Help staff achieve high motivation and performance standards.
• Minimize complaints and attend to all promptly.
• Ensure mail and telephone enquiries are handled promptly.

To be successful you will need:

• Diploma holder or general banking knowledge and experience gained through rank‑and‑file progression.
• In‑depth knowledge of banking systems with broad knowledge of general banking practices, financial products and services.
• Ability to supervise, coach and groom team members.
• Possess interpersonal communication and customer handling and selling skills.
• Create an environment that motivates staff and supports achievement of personal goals and business objectives.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.