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Senior Cybersecurity Tech Support Engineer - Remote
Internetwork Expert
Teletrabalho
MYR 100.000 - 150.000
Tempo integral
Há 22 dias

Resumo da oferta

A cybersecurity firm in Kuala Lumpur is seeking a Senior Technical Support Engineer to provide expert support to enterprise clients. The role requires strong software engineering skills and a background in technical support, focusing on resolving complex issues and collaborating closely with engineering teams. The ideal candidate has at least 5 years of experience in software development and possesses excellent problem-solving and interpersonal skills. This fully remote position comes with flexible hours and a commitment to team diversity.

Serviços

Flexible working hours
Collaborative work environment
Inspiring global team
High impact projects

Qualificações

  • Minimum of 5 years of experience in software engineering or technical support.
  • Proficient in backend and frontend technologies like Python and JavaScript.
  • Experience with security principles and bot management.

Responsabilidades

  • Diagnose and resolve complex technical issues across systems.
  • Provide high-level technical support to enterprise customers.
  • Collaborate with engineering and product teams to facilitate issue resolution.

Conhecimentos

Software engineering expertise
Problem-solving skills
Interpersonal skills
Customer-centric mindset

Formação académica

Bachelor's or Master's degree in Computer Science or related field

Ferramentas

Ticketing systems
SQL
Descrição da oferta de emprego
A cybersecurity firm in Kuala Lumpur is seeking a Senior Technical Support Engineer to provide expert support to enterprise clients. The role requires strong software engineering skills and a background in technical support, focusing on resolving complex issues and collaborating closely with engineering teams. The ideal candidate has at least 5 years of experience in software development and possesses excellent problem-solving and interpersonal skills. This fully remote position comes with flexible hours and a commitment to team diversity.

* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.