Marketing Specialist - Penang

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking a dedicated professional to manage customer relationships and lead short-term projects. The role involves analyzing customer needs, providing training, and offering technical advice to ensure business success. Ideal candidates will have a proactive approach to problem-solving and customer service.

Responsibilities

• Actively manage daily work processes of designated territory.
• Analyze needs and recommend alternatives for process improvements.
• Lead short term projects with a defined scope.
• Develop and maintain profitable relationships with customers.
• Assist customers with loss prevention and claims issues.
• Provide product training to customers and personnel.
• Offer technical advice to solve problems or improve business.
• Maintain positive customer relationships through regular meetings.
• Anticipate customer needs and recommend changes.
• Resolve technical issues within the unit.

Job description

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To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities - Key Accountabilities

• Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
• Lead short term (3 to 9 months), defined scope projects.
• Develop and maintain profitable relationships with new and existing customers.
• Assist customers with loss prevention meetings, claims issues, and product training.
• Provide training to customers and Strategic Business Unit personnel on products and services.
• Provide technical advice that enables a customer to solve a problem or improve business.
• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
• Anticipate customer needs, monitor trends in order to recommend changes.
• Resolve technical issues within the function or unit.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking "What can go right?"

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!