Senior Cybersecurity Tech Support Engineer - Remote

Internetwork Expert; Remote; MYR 100,000 - 150,000; Full time

Job summary

A cybersecurity firm in Kuala Lumpur is seeking a Senior Technical Support Engineer to provide expert support to enterprise clients. The role requires strong software engineering skills and a background in technical support, focusing on resolving complex issues and collaborating closely with engineering teams. The ideal candidate has at least 5 years of experience in software development and possesses excellent problem-solving and interpersonal skills. This fully remote position comes with flexible hours and a commitment to team diversity.

Benefits

Flexible working hours

Collaborative work environment

Inspiring global team

High impact projects

Qualifications

• Minimum of 5 years of experience in software engineering or technical support.
• Proficient in backend and frontend technologies like Python and JavaScript.
• Experience with security principles and bot management.

Responsibilities

• Diagnose and resolve complex technical issues across systems.
• Provide high-level technical support to enterprise customers.
• Collaborate with engineering and product teams to facilitate issue resolution.

Skills

Software engineering expertise

Problem-solving skills

Interpersonal skills

Customer-centric mindset

Education

Bachelor's or Master's degree in Computer Science or related field

Tools

Ticketing systems

SQL

Job description

A cybersecurity firm in Kuala Lumpur is seeking a Senior Technical Support Engineer to provide expert support to enterprise clients. The role requires strong software engineering skills and a background in technical support, focusing on resolving complex issues and collaborating closely with engineering teams. The ideal candidate has at least 5 years of experience in software development and possesses excellent problem-solving and interpersonal skills. This fully remote position comes with flexible hours and a commitment to team diversity.