Senior Cybersecurity Tech Support Engineer - Remote
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14 days+
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Benefits offered by this job
Job summary
A cybersecurity firm in Kuala Lumpur is seeking a Senior Technical Support Engineer to provide expert support to enterprise clients. The role requires strong software engineering skills and a background in technical support, focusing on resolving complex issues and collaborating closely with engineering teams. The ideal candidate has at least 5 years of experience in software development and possesses excellent problem-solving and interpersonal skills. This fully remote position comes with flexible hours and a commitment to team diversity.
Qualifications
- Minimum of 5 years of experience in software engineering or technical support.
- Proficient in backend and frontend technologies like Python and JavaScript.
- Experience with security principles and bot management.
Responsibilities
- Diagnose and resolve complex technical issues across systems.
- Provide high-level technical support to enterprise customers.
- Collaborate with engineering and product teams to facilitate issue resolution.
Skills
Software engineering expertise
Problem-solving skills
Interpersonal skills
Customer-centric mindset
Education
Bachelor's or Master's degree in Computer Science or related field
Tools
Ticketing systems
SQL
Job description
A cybersecurity firm in Kuala Lumpur is seeking a Senior Technical Support Engineer to provide expert support to enterprise clients. The role requires strong software engineering skills and a background in technical support, focusing on resolving complex issues and collaborating closely with engineering teams. The ideal candidate has at least 5 years of experience in software development and possesses excellent problem-solving and interpersonal skills. This fully remote position comes with flexible hours and a commitment to team diversity.
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