Developer jobs in Malaysia
Technical Customer Service Specialist
TDCX
Executive – Data Warehouse Developer and Analyst
Taylor's Education Group
CONVEYANCING CLERK/ LEGAL ADMIN/ LEGAL ASSOCIATE
Malaysian Bar
API & Platform Support Specialist
TDCX
Discover more opportunities than anywhere else. Find more jobs nowTechnical Consultant - Malaysia
Pointstar
Salesforce Developer
MVC Resources
Software Developer-12 Months extendable contract
5G-Starlink Pte.
Connect with headhunters to apply for similar jobsPython Developer - All levels
HypaShip
Salesforce CPQ Technical Consultant / Senior Developer / Developer
Aventra Group
Software Developer
Original Intelligence
Full Stack Developer
Azeus Systems Limited
Freelance Salesforce Developer: Apex & Integrations Expert
Elite Asia Localisation (MY) Sdn Bhd
Freelance SalesForce Developer (Kuala Lumpur)
Elite Asia Localisation (MY) Sdn Bhd
[Fresh Graduates] AI Software Engineer/Developer (Melaka, Malaysia)
Texas Instruments
Digitalization and RPA Specialist, APAC
Continental AG
Finance Manager (Public Listed Property Developer)
Randstad
Senior Software Developer (Laravel + Vue.js)
Jobstreet Malaysia
Project Manager
Endeavour Land Sdn Bhd
Senior Full Stack Developer (Polyglot Stack)
Bizniaga Technologies
[Fresh Graduates] AI Software Engineer/Developer (Melaka, Malaysia)
Texas Instruments
Senior Project Executive (Mixed Development - Property Dev)
Randstad
Software Developer (Intermediate-Senior)
Oxydata Software Sdn Bhd
Technical Customer Service Specialist
Job summary
A leading technology firm in Kuala Lumpur is seeking a Developer Support Specialist to handle developer inquiries and optimize platform functionality. The ideal candidate should possess a degree and have at least 2 years of experience in technical support, particularly with APIs. This role emphasizes strong communication skills and the ability to troubleshoot and document issues effectively. Come join a dynamic team dedicated to improving developer experiences.
Qualifications
- Degree holder in any field.
- 2 years of experience in technical support or related field.
- Knowledge of APIs and developer tools.
Responsibilities
- Handle developer feedback and inquiries.
- Diagnose API integration issues.
- Create and maintain troubleshooting documentation.
- Collaborate with engineering teams to resolve issues.
- Optimize platform functionality based on developer feedback.
Skills
Education
Handle developer feedback and technical inquiries related onboarding, integration launch and operations
Diagnose and troubleshoot issues related to API Integration and open platform access
Create and maintain FAQ's, troubleshooting documentation, and standard response templates
Collaborate with engineering and product teams to identify and resolve platform bugs or performance issues.
Analyze recurring developer pain points and drive initiatives to optimize platform functionality and support efficiency
Contribute Insights to improve the overall developer journey and product experience
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable 2 years of working experience in the technical support, platform customer service, or developer relations
- Preferable working knowledge APIs, SDKs, and common developer toolchains
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.