Supply Chain jobs in South Africa

As the Manager of the Control Center, you will oversee a high‑performing team supporting international operations across multiple regions. You will ensure seamless coordination between teams, optimize processes, drive service quality, and serve as the key escalation point for service‑related issues. This dynamic leadership role sits at the center of our global operations and plays a pivotal part in delivering a frictionless customer experience.

• Lead, develop, and manage the Customer Service Control Center team supporting multiple regions.
• Oversee daily operations, make informed prioritization decisions, and ensure smooth task allocation.
• Implement globally consistent processes and support the integration of new operational activities.
• Act as the highest escalation point for customer, service, and vendor‑related issues.
• Develop tools, systems, and processes to enhance operational performance.
• Establish and monitor operational KPIs with a strong focus on excellence and customer satisfaction.
• Build local capabilities to adapt to evolving business demands.
• Strengthen collaboration with Customer Service, Operations, and shared service teams across other locations.
• Build relationships with external vendors and stakeholders to maximize value for customers.
• Drive continuous improvement, workforce planning, and change management initiatives.
• Ensure compliance with company guidelines, safety regulations, and quality standards.

University degree (BSc/MBA) in business administration, logistics, engineering, or related fields, or equivalent experience.

• 3+ years of leadership experience, ideally within operations, logistics, or customer service.
• Experience in pharmaceutical supply chain or chemical industry is an advantage.
• Strong project management capability, able to track and oversee large‑scale initiatives.
• Familiarity with PowerPoint, Excel, Outlook, Case Management and project management tools.
• English language proficiency at business level.
• Strong interpersonal skills and ability to lead culturally diverse teams across regions.
• Excellent analytical and problem‑solving abilities.
• Ability to collaborate across multidisciplinary teams and adapt quickly to business needs.
• Strong presentation skills, capable of conveying technical information effectively.
• Ability to communicate effectively both orally and in writing with team members and management, including solid teamwork, interpersonal, and collaboration skills.
• Ability to work effectively in remote, hybrid, and/or geographically dispersed environments, including multiple time-zones domestically and internationally.
• Detail orientated and disciplined to solve complex problems with the ability to resolve issues and drive solutions that create win‑win situations.