Sales and Customer Service Executive

Ferrari Expéditions SA; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Penang is looking for a Sales & Customer Service Executive. This role involves identifying new business opportunities, building strong client relationships, and managing daily customer inquiries. The ideal candidate should have a diploma in logistics or business, at least 2 years of relevant experience, and strong interpersonal skills. The company values high service quality and responsiveness to client needs. Interested applicants should apply to join a diverse and inclusive workplace.

Benefits

Diversity and inclusion in the workplace

Equal opportunity employer

Qualifications

• Minimum Diploma preferably in logistics, supply chain or business studies.
• Proficient in spoken and written English.
• At least 2 year’s relevant experience in logistics.

Responsibilities

• Identify and acquire new business opportunities.
• Build and maintain relationships with clients.
• Conduct sales calls and client visits.

Skills

Customer-oriented

Interpersonal skills

Analytical skills

Self-driven

Education

Diploma in logistics, supply chain or business studies

Job description

For our branch in PENANG, Malaysia, we are currently recruiting a

SALES & CUSTOMER SERVICE EXECUTIVE

Responsibilities

• Identifying and acquiring new business opportunities while nurturing and expanding existing accounts.
• Building and maintaining strong relationships with both new and existing clients.
• Conducting sales calls and client visits to drive business growth.
• Engaging with potential customers and preparing tailored quotations and proposals.
• Managing daily customer inquiries, processing orders, and handling in-house system data entry.
• Maintaining regular communication with clients to strengthen relationships and enhance customer satisfaction.
• Actively promoting company services and participating in sales and marketing activities.
• Keeping customers informed about company updates, new products, pricing, policies, and operational changes.
• Compiling and presenting weekly and monthly sales reports.
• Researching and analyzing market trends and customer insights to identify opportunities.
• Monitoring and analyzing data to track performance and market trends.
• Assisting in the preparation of periodic KPI reports.
• Collaborating with operations teams to ensure efficient and timely service delivery.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the superior.

Required Experience, Knowledge And Skills

• Minimum Diploma preferably in logistics, supply chain or business studies.
• Knowledge in CCN/ Customs Regulations.
• Knowledge in Valuable Cargo.
• Experience in international cargo movement, freight forwarding, or logistics industry.
• At least 2 year’s relevant experience.
• Proficient in spoken and written English.
• Service focused and customer-oriented with strong interpersonal skills.
• Self-driven, analytical and able to perform with minimal supervision.
• Equally motivated by working independently as well as collaborating in a team.
• Cheerful and pleasant disposition.
• Able to travel overseas.

Company

AT FERRARI GROUP, WE BUILD RELATIONSHIPS

Ferrari Group the one-stop service provider in international freight forwarding and logistics solutions for jewelry and luxury goods. Ferrari Group firmly believes that the key to winning the hearts of clients lies in “adding value”: the company places a very strong emphasis on high service quality, flexibility, timeliness, responsiveness and accurate solutions to customers’ needs. If you have the top skills we require and are interested in discovering why Ferrari Group really stands out from the rest, we look forward to receiving your application.

Ferrari is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by laws. Ferrari makes hiring decisions based solely on qualifications, merit, and business needs at the time.