Remote jobs in Malaysia
Bilingual Support Specialist (Mandarin & Malay) - EdTech
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Assistant Client Support Officer, Customer Service
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EPS Consultants
Bilingual Support Specialist (Mandarin & Malay) - EdTech
Job summary
An innovative EdTech company is seeking a Customer Support Specialist to assist users in Chinese and Malay. Responsibilities include providing empathetic support, handling inquiries, and improving documentation. The ideal candidate has 2+ years of experience in customer support within SaaS or tech. Join a dynamic team in a flexible, remote-friendly environment with competitive salary and growth opportunities.
Benefits
Qualifications
- 2+ years of experience in customer support, preferably in SaaS, tech, or education.
- Proficiency in Chinese and Malay (spoken and written) is a must.
- Strong communication skills and a customer-first mindset.
Responsibilities
- Provide responsive, empathetic, and clear support to users via live chat, email, and calls.
- Handle inquiries and issues related to our platform.
- Assist in creating and improving support documentation in Chinese and Malay.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.