Quality Assurance jobs in Malaysia

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the team

We are seeking a highly skilled and detail‑oriented talent to join our team as our Name Screening Team Lead. You will take a pivotal role in leading our cross-regional team in Malaysia and Shanghai, conducting comprehensive name screening and analysis to identify potential risks and threats related to individuals or entities. This is a crucial role in ensuring compliance with legal and regulatory requirements, maintaining the integrity of our organization, and mitigating potential risks. The ideal candidate should have a strong background in name screening, exceptional analytical skills, and the ability to handle sensitive information with utmost confidentiality.

• Manage team performance by overseeing metrics such as SLA, RFI rate, utilisation, and quality pass rate to meet global standards.
• Oversee daily name screening operations, assist the team in conducting detailed analysis using various tools to identify risks and threats associated with individuals or entities.
• Drive initiatives in collaboration with other stakeholders to enhance the operational process, support model, and develop procedures/SOPs proactively.
• Workforce management and cost control:
  • Allocate headcount efficiently, including staffing/OT arrangements, to meet fluctuating submission vol. and 24*7 demands, ensuring evaluations are accurate to prevent resource wastage.
  • Plan headcount to meet growing global operational needs and ensure optimal workload efficiency.
  • Conduct interviews for new hires and track personal performance.
  • Handle daily administrative tasks, including monthly billing and cost distribution, etc.
• Enhance team capabilities & people management:
  • Implement and maintain tools like dashboards and quality control systems for effective daily BAU and management.
  • Collaborate with internal stakeholders to deliver regular training on new requirements, screening policies, QA findings, and product features through training sessions and shadowing.
  • Set the individual target tracking personal performance., including regular 1 1 sessions, providing incentives, arranging Team building, cultivating the company culture, maintaining the low turnover rate, and conducting PIP management (if necessary),
  • Take over and prepare the team for the new business line, like KYC periodical review, Post-transaction investigation, etc
• Reporting:
  • Provide regular updates on team performance, project progress, and any challenges to senior management for effective communication.

• 3 - 5 years of solid experience in name screening.
• 1 - 2 years of experience managing a team of 10.
• Strong fluency in English and Mandarin, both written and spoken capabilities.
• Understanding of compliance processes and risk control frameworks across various stages of the account lifecycle, such as onboarding, transaction monitoring, risk assessment, customer service, and treasury operations.
• Strong analytical skills with confidence in analysing data and processes, as well as stakeholder engagement. Proficiency in Excel, PowerPoint, and SQL is a plus.
• Highly organised, capable of managing multiple tasks and ensuring activities are completed efficiently and to high standards.
• Proactive, creative, self‑motivated, and pragmatic, with a strong sense of responsibility and accountability for personal tasks.

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.