Claims Analyst (Property & Engineering)

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking a Claims Analyst for Property and Engineering Claims. In this role, you will manage and resolve claims, ensuring fair and effective customer service. Ideal candidates will have property claims handling experience and strong communication skills. The position offers opportunities for career development within a supportive environment.

Benefits

Opportunities for learning and career development

Supportive, inclusive environment

Purpose-driven work

Qualifications

• Demonstrated experience in property claims handling, ideally in an insurance environment.
• Ability to interpret policy wordings and technical reports.
• Commitment to delivering fair outcomes.

Responsibilities

• Review, investigate, and analyze property and engineering claims.
• Ensure timely and fair handling of property claims.
• Communicate empathetically with customers and brokers.

Skills

Claims handling

Attention to detail

Decision-making

Communication skills

Problem-solving

Job description

Claims Analyst (Property & Engineering)

128994

Job Title: Claim Analyst – Property & Engineering Claims

Role Overview

As part of Zurich’s Property and Engineering Claims team, you will play a vital role in supporting our customers when unexpected events impact their homes, businesses, or assets. You’ll be responsible for managing and resolving claims relating to property damage and engineering risks, ensuring each claim is handled fairly, efficiently, and with empathy.

Key Responsibilities

• Review, investigate, and analyze property and engineering claims from first notification through to settlement.
• Ensure accurate, timely, and fair handling of property claims in accordance with Zurich’s policies and regulatory requirements.
• Communicate empathetically with customers and brokers, keeping them informed and guiding them through the claims process.
• Act as an escalation point for complex or disputed claims, supporting resolution and customer satisfaction.
• Liaise with internal and external stakeholders—including customers, brokers, loss adjusters, and legal advisors—to facilitate smooth claims processes.
• Support and deliver initiatives to streamline workflows, enhance customer experience, and drive continuous improvement. Champion change initiatives such as automation and process improvement to ensure our claims processes are efficient, effective, and future‑ready.

Skills & Experience

• Demonstrated experience in property claims handling, ideally in an insurance environment.
• Strong attention to detail with the ability to interpret policy wordings and technical reports.
• Strong decision‑making and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Customer‑focused mindset, with a commitment to delivering fair outcomes.
• Ability to work independently and as part of a collaborative team.
• Quickly adjust to changing priorities, new processes, and evolving customer needs.
• Embrace new technologies and approaches, seeking opportunities to grow and improve.
• Work flexibly across teams and functions, sharing information and best practices to drive positive outcomes.

What’s in it for you?

• Growth: Opportunities for learning and career development in a global company.
• Support: A caring, inclusive environment where your ideas matter.
• Purpose: Be part of a team that helps customers recover and move forward after unexpected events.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.