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Assistant Operation Manager
Job summary
A leading operations firm in Shah Alam is seeking an Assistant Operation Manager to ensure smooth and efficient operation. This role involves leading the operations team, optimizing service delivery, and managing resources to meet company objectives. The ideal candidate should possess a diploma in business management or related field, along with proven experience in operations management. Join a dynamic team and take the lead in achieving high-quality standards and client satisfaction.
Qualifications
- Proven experience in operations management.
- Experience in leading teams and managing resources.
Responsibilities
- Provide strategic leadership and direction to the operations team.
- Recruit, train, and develop a skilled operations team.
- Establish and maintain strong client relationships.
- Manage and optimize resources, including staffing and equipment.
- Ensure compliance with safety and quality standards.
Education
As the Assistant Operation Manager, you will play a pivotal role in ensuring the smooth and efficient operation of TRIUMPHAL & TRUMP SDN. BHD. You will be responsible for leading the operations team, optimizing service delivery, and managing resources to meet the company's objectives.
- Operational Leadership: Provide strategic leadership and direction to the operations team. Develop and implement operational strategies to achieve company goals. Oversee day-to-day operations and ensure service quality and efficiency. Monitor performance metrics and KPIs to drive continuous improvement. Manage and coordinate resources to meet client requirements. Monthly site visits required.
- Team Management: Recruit, train, and develop a skilled and motivated operations team. Conduct regular team meetings and provide guidance and support. Set performance expectations and provide performance feedback. Foster a culture of teamwork, accountability, and continuous improvement.
- Client Relations: Establish and maintain strong client relationships. Address client concerns and collaborate with the team to provide effective solutions. Ensure that service contracts are fulfilled in accordance with client expectations. Identify opportunities for upselling and business expansion.
- Resource Management: Manage and optimize resources, including staffing, equipment, and supplies. Plan and schedule staff assignments, work shifts, and service delivery. Monitor and control operational costs to ensure budget compliance. Evaluate and source new equipment and technologies as needed.
- Compliance and Reporting: Ensure compliance with safety, environmental, and quality standards. Prepare and maintain operational reports for management and clients. Collaborate with the finance team to manage budgetary constraints. Support audits and provide necessary documentation.
Diploma in Business Management or a related field. Proven experiences.
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