lavori in località Sungai Petani (United States)
Customer Service Agent - Merchant Team -Malaysia
Binance
Become a Luxury Brand Evaluator in Sabah, Malaysia
CXG
Hiring English-Bengali-English Interpreters
Two95 International Inc.
Collegati con i cacciatori di teste per candidarti a posizioni simili(Chinese and English) Customer Support Consultant, emails/live chats (Remote)
SupportYourApp
Sales Executive Automotive Lubricants – Vacancies in Kedah / Penang / Perak
Hoe Kee Chan Trading Sdn Bhd
PROJECT SITE ENGINEER
SECH ENGINEERING & MANAGEMENT SDN BHD
Construction Manager (ID Fit Out/Hotel experience)
Zig Zag Builders
Customer Service Agent - Merchant Team -Malaysia
Descrizione del lavoro
Binance is seeking a customer support professional for their P2P operations. The role involves handling inquiries, resolving issues, and collaborating with teams in a fast-paced environment. Candidates should have 2-3 years of experience in customer support, strong problem-solving skills, and the ability to work autonomously in a remote setting.
Servizi
Competenze
- 2-3 years of frontline customer support experience, ideally in financial services, tech, or fintech.
- Fluent in English (both written and spoken); additional languages are a plus.
- Familiarity with P2P crypto trading or blockchain is a bonus.
Mansioni
- Serve as the frontline support for Binance’s P2P merchant operations.
- Handle inbound inquiries via chat, email, and calls.
- Proactively resolve issues and escalate complex problems when needed.
Conoscenze
Crypto Jobs
Binance – The global leader in cryptocurrency and blockchain solutions with over 250 million users across 100+ countries.
- Full-Time
- Remote (must have reliable internet)
- Serve as the frontline support for Binance’s P2P (peer-to-peer) merchant operations.
- Handle inbound inquiries via chat, email, and calls.
- Proactively resolve issues, providing clear and accurate responses to customers.
- Escalate complex problems to team leaders or other departments when needed.
- Stay updated with internal guidelines, product changes, and market developments.
- Maintain high-quality standards and follow defined schedules and shifts.
- Contribute to the preparation and optimization of other support processes.
- Collaborate with internal teams and demonstrate a strong team-player mindset.
- 2–3 years of frontline customer support experience, ideally in financial services, tech, or fintech.
- Strong problem-solving mindset with a commitment to delivering top-tier customer experiences.
- Ability to work well under pressure in fast-paced, shifting environments.
- Fluent in English (both written and spoken); additional languages are a plus.
- Capable of multitasking and time management.
- Must have stable internet (minimum 5 Mbps broadband).
- Flexibility to work night shifts, weekends, and public holidays.
- Bonus: Familiarity with P2P crypto trading, blockchain, or being an existing Binance P2P user.
You are a customer-first professional with solid communication skills, tech-savvy with interest in fintech/crypto, and resilient enough to thrive in shift-based remote work. You’re comfortable working autonomously and collaborating globally in a dynamic environment.
- Help shape the future of blockchain finance.
- Collaborate with global experts in a flat, fast-moving organization.
- Autonomy over impactful work and access to career development.
- Work remotely with competitive compensation and global exposure.
- Be part of a culture that values learning, performance, and innovation.
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.
più velocemente
Seguici
