Freelance Luxury Brand Evaluator

Freelancing.my; Remote; MYR 100,000 - 150,000; Part time

Job summary

A leading service evaluation company is seeking a luxury brand evaluator in Kuala Lumpur. This role offers the opportunity to assess customer experiences with prestigious brands and provide valuable feedback. You will enjoy flexibility in choosing assignments and can conduct evaluations in-store or online. Ideal candidates should be detail-oriented and possess excellent communication skills. Join us to shape the future of luxury customer service.

Benefits

Flexible work schedule

Diverse assignment opportunities

Engagement with luxury brands

Qualifications

• No prior evaluations or industry experience required.
• Willingness to engage with luxury brands.
• Ability to provide clear and honest feedback.

Responsibilities

• Choose your assignments based on personal preferences.
• Visit luxury stores or evaluate services online.
• Observe service quality and overall customer experience.
• Provide feedback through structured questionnaires.

Skills

Attention to detail

Excellent communication

Customer service experience

Job description

Turn your passion for luxury into a career opportunity! Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more!

About the Role

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

• Flexibility– each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities– perform several missions per month and collaborate with some of the most prestigious brands worldwide.

Our Luxury Partners

• Fashion & Couture: Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
• Jewelry & Watches: Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora

What you will be doing

• Choose your assignments – align your missions with your personal preferences and profile.
• Visit luxury stores or evaluate online – engage with sales associates in the stores or online from the comfort of your home.
• Observe carefully – check the ambiance, service quality, and overall customer experience.
• Provide honest feedback – use our platform to share your observations through questionnaires.

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

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